Marriott International,Director of Sales and Marketing Jobs in Rwanda

rtfolio and consists of more than 70
beautiful properties in gateway cities and distinctive resort locations around
the world. Our associates deliver sophisticated and warmly authentic service in
a comfortable and luxurious atmosphere that cultivates fulfilling experiences
for both our associates and our guests.

• 2-year
  degree from an accredited university in Business Administration,
  Marketing, Hotel and Restaurant Management, or related major; 4 years
  experience in the sales and marketing or related professional area.

• 4-year
  bachelor’s degree in Business Administration, Marketing, Hotel and
  Restaurant Management, or related major; 2 years experience in the sales
  and marketing or related professional area.

• 4
  year college degree.
• Demonstrated
  skills in supervising a team.
• Lodging
  sales experience.
• Hotel
  industry work experience, demonstrating progressive career growth and a
  pattern of exceptional performance.

• Manages
  the development of a strategic account plan for the demand generators in
  the market.
• Manages
  the property’s reactive and proactive sales efforts.
• Determines
  and develops marketing communication activities, in conjunction with
  Regional Marketing Communications.
• Provides
  customer intelligence in evaluating the market and economic trends that
  may lead to changes in sales strategy to meet or exceed customer
  expectations.
• Reviews
  the Strategic Alignment Review (STAR) report, competitive shopping reports
  and uses other resources to maintain an awareness of the hotel’s market
  position.
• Researches
  competitor’s sales team strategies to identify ways to grow occupancy and
  RevPAR and increase market share.
• Attends
  sales strategy meetings to provide input on weekly and overall sales
  strategy.
• Suggests
  innovative marketing ideas and develops deployment strategies to continue
  to grow market share.
• Evaluates
  and supports participation and account deployment with Area Sales and
  Group Sales within the Sales Office.
• Serves
  as the sales contact for the General Manager, property leadership team,
  Group Sales and Area Sales leaders.
• Serves
  as the sales contact for customers; serves as the customer advocate.
• Serves
  as hotel authority on sales processes and sales contracts.
• Serves
  as the property sales liaison with Area Sales, Group Sales, Revenue
  Management, Event Management, Regional Marketing Communications and other
  hotel departments as appropriate.
• Participates
  in sales calls with members of the Sales and Marketing team to acquire new
  business and/or close on business.
• Identifies
  public relations opportunities and coordinates activities to augment the
  overall marketing communication strategy.
• Supports
  the General Manager by coordinating crisis communications.
• Executes
  and supports Marriott’s Customer Service Standards and hotel’s Brand
  Standards.
• Executes
  and supports the operational aspects of business booked (e.g., generating
  proposal, writing contract, customer correspondence).
• Participates
  in and practices daily service basics of the brand (e.g., , Marriott
  Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels
  and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites,
  Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace
  Suites Morning Meeting).
• Implements
  a seamless turnover from sales to operations and back to sales while
  consistently delivering high level of service.
• Monitors
  the effective resolution of guest issues that arise as a result of the
  sales process by creating mechanisms to channel issues to property
  leadership and/or other appropriate stakeholders.
• Maintains
  successful performance by increasing revenues, controlling expenses and
  providing a return on investment for the owner and Marriott International.
•  Implements
  the brand’s service strategy and applicable brand initiatives in all
  aspects of the sales process and focuses on building long-term,
  value-based customer relationships that enable achievement of the hotel’s’
  sales objectives.
• Interfaces
  with regional marketing communications for regional and national
  promotions pull through.
• Performs
  other duties, as assigned, to meet business needs.

• Develops
  strong partnerships with local organizations to further increase
  brand/product awareness.
• Develops
  and manages internal key stakeholder relationships.
• Develops
  strong community and public relations by maintaining property
  participation in local, regional and national tradeshows and client
  events.
• Executes
  exemplary customer service to drive customer satisfaction and loyalty by
  assisting the customer and monitoring their satisfaction before and during
  their program/event.
• Serves
  the customer by understanding their needs and recommending the appropriate
  features and services that best meet their needs and exceed their
  expectations, while building a relationship and loyalty to Marriott.
• Gains
  understanding of the hotel’s primary target customer and service
  expectations; serves the customer by understanding their business,
  business issues and concerns, to offer better business solution both prior
  to, and during the program/event.

• Functions
  as the leader of the property’s sales department for properties with
  bookings over 300 peak rooms and significant local catering revenue.
•  Develops
  sales goals and strategies and verifies alignment with the brand business
  strategy.
• Executes
  the sales strategy in order to meet individual booking goals for both self
  and staff.
• Coaches
  leaders of revenue generating departments in developing effective revenue
  strategies and setting aggressive goals that will drive the property’s
  financial performance.
• Verifies
  Sales team understands and is leveraging Marriott International (MI)
  demand engines to full potential.
• Works
  with Human Resources, Engineering and Loss Prevention to monitor
  compliance with local, state and federal regulations and/or union
  requirements.
• Partners
  with Human Resources to attract, develop and retain the right people in
  order to support the strategic priorities of the market.
• Creates
  effective structures, processes, jobs and performance management systems
  are in place.
• Sets
  goals and expectations for direct reports using the Leadership Performance
  Process (LPP), aligns performance and rewards, addresses performance
  issues and holds staff accountable for successful results.
• Forecasts
  talent needs and manages talent acquisition strategy with Human Resources
  (HR) to minimize lost time due to turnover.
• Maintains
  an active list of the competition’s best sales people and executes a
  recruitment and acquisition plan with HR.
• Supports
  tools and training resources to educate sales associates on winning
  catering solutions.
• Champions
  leadership development and workforce planning priorities by assessing,
  selecting, retaining and developing diverse, high-caliber talent that can
  lead the organization today and strengthen the leadership bench for the
  future; continues to upgrade the sales & marketing talent; works with
  HR to anticipate future talent needs based on business growth plans.
• Identifies,
  trains and mentors group sales associates; utilizes all available on the
  job training tools for associates.
• Transfers
  functional knowledge and develops group sales skills of other discipline
  managers.
• Provides
  day to day leadership to sales associates to achieve property sales
  objectives with overall responsibility for achieving booking goals and
  property revenues.
• Evaluates
  the property’s participation in the various sales channels (e.g., Area
  Sales, Group Sales within the Sales Office, electronic lead channels,
  etc.) and develops strong working relationships to proactively position
  and market the property.
• Manages
  the marketing budget to enable development of property specific campaigns,
  promotions and collateral to drive revenue and meet property objectives.