Liquid Telecom Rwanda, Billing Engineer Jobs Vacancy

JOB
DESCRIPTION

Position	:	Billing Engineer
Reports to	:	IS Manager
Department	:	TECHNICAL, based in Kigali

Purpose
of the Position:

The
position exists to provide technical support for the Billing System as well as
to provide accounting and any necessary information to accounting personnel and
clients so as to maintain a high standard of excellence. The engineer should
ensure 100% availability of the billing system and implem

ent routine tasks and
procedures to improve the billing system performance.

Responsibilities
will include but not limited to the following:

Perform
monthly bill run
Perform
Pre-bill run/Test bill run check as per laid down procedure
Ensure
correct price/tariff configuration, rate analysis for the processed
invoices related to LTR services;
Ensure
that each customer charges with an active service is rated and invoiced on
regular basis;
Ensure
that collection and processing of CDRs from the network elements is
successfully done;
Open
new accounts to establish new relationships to ensure that the accounts
are operational
Give
a client all requirements to open an account by requesting for their
credentials for record purposes and for future references
Enter
their details into the Prism system and create an account for the client
to receive services from Liquid Telecom/Hai Rwanda
Ensure
customer database is uptodate with all billing and service related
information
Assist
clients to explain their bills when a client has billing queries to ensure
that billing procedures are transparent
Monitoring
and guarantee the performance integrity and quality of billing
application;
Create
and manage users’ access permissions and privileges of billing system as
required;
Carry
out a regular data reconciliation to detect discrepancies between
Technical data and Billing records;
Providing
reports, make standard reports and tailor make them where necessary.
Managing
and monitoring the credit control schemes.

Contacts:

List of individuals/organizations the incumbent will interact with:

Outside the organization	Inside the organization
Clients RRA SDC Vendor Billing Vendor	Finance Commercial Technical LTG IT team

KEY
PERFORMNACE OBJECTIVES/ INDICATORS

DELIVERABLE	MEASUREMENT / KPO/I
Report writing	• Daily, weekly and monthly reports on the Billing system activities and performance including but not limited to; o % of subscribers acquired in The Last Month o % of subscribers Lost by Billing Type (Churn) o Number of Repeat Billing Errors o Revenue from new subscribers o ARPU
Financial	Ensure correct price/tariff configuration, rate analysis and processed invoices related to LTR services Inspection and verification of processed invoices as per terms and contracts
Customer	Ensure that each customer’s charges with an active service is get rated and invoiced on regular basis Complete service registration and activation should properly done in billing system and accordance with agreed time.
Process	Ensure that collection, processing and storing of CDRs from the network elements has successful done Monitoring, maintenance and guarantee the performance integrity and quality of Billing application
People and OD	Advise on the requirements and provide data to improve the new billing system