FERWAFA Receptionist and Customer Care Job Vacancy

FERWAFA
would like to request interested people to apply for the below-listed positions
by fulfilling the respective mentioned requirements:

Receptionist
and customer care

Report
to: The Director of Administration and
Finance

Role:
To ensure proactive good care and treatment of customers, visitors, and guests
in a well-organized and timely manner. You will work on a one-to-one basis on a
variety of tasks related to the quality of customer care and service delivery.

He
(She) is specifically responsible for:

Functions	Tasks
1. Receive, record and distribute all incoming and outgoing emails	Receive and check incoming and outgoing emails ; Record incoming and outgoing emails; Ensure timely distribution of all Incoming/outgoing mail’s Facilitate FERWAFA staff to access documents; Regularly check and dispatch emails received on FERWAFA email; Ensure the security of FERWAFA correspondences and reception stamp;
2. Establish and maintain the general filing system and file all correspondences	Maintain a current and accurate filing system; Ensure the timely filing of documents; Classify and archive all the documents sent and received in a secure place; initiate modern computer tools for correspondence and correspondence management;
3. Receive and provide clear guidance and orientation to FERWAFA clients/visitors	Receive and answer telephone calls and orient them accordingly; Receive FERWAFA clients/visitors and provide orientation.
4. Produce a report of activities	Produce monthly, quarterly and annual report of activities Perform any other duties related to football that might be assigned to him/her

SELECTION
CRITERIA

The
candidate will:

Have
a bachelor’s degree in Office management, Secretariat, Hospitality,
Management, with 1 Year proven experience as a receptionist or
customer care position;Be proficient in the use of MS Office suite,
especially PowerPoint, Excel, and Word;
Have
excellent verbal, written and presentation skills in English, French, and
Kinyarwanda (any other language being a plus);
The
candidate should be available to start immediately upon confirmation of
his recruitment and contract terms finalization.

How
to apply:

Application
letter for any of these positions addressed to the Secretary-General of FERWAFA
should be accompanied by, detailed curriculum vitae, a copy of academic degree,
and a copy of Rwandan National Identity Card or a copy of valid Rwandan Passport
should be deposited at the reception office of FERWAFA not later than 24th October
2018 at 12:00 AM.

FEDERATION
RWANDAISE DE FOOTBALL ASSOCIATION

B.P. 2000 Kigali

Email: ferwafa@yahoo.fr

Contact@ferwafa.rw

Website: www.ferwafa.rw

UWAYEZU
François Regis

FERWAFA
Secretary-General