Communication
requires that all parties understand a common language that is exchanged.
Communication starts from the sender to the receiver and back to the sender.
The process begins with:
requires that all parties understand a common language that is exchanged.
Communication starts from the sender to the receiver and back to the sender.
The process begins with:
• Thought: Information exists in the mind of the
sender. This can be a concept, idea, information or feelings.
sender. This can be a concept, idea, information or feelings.
• Encoding: A message is sent to a receiver in words
or other symbols.
or other symbols.
• Decoding: Lastly, the receiver transmits the words
or symbols into a concept or information that he or she can understand. During
the transmitting of the message, two processes (content and context) will be
received by the receiver.
or symbols into a concept or information that he or she can understand. During
the transmitting of the message, two processes (content and context) will be
received by the receiver.
• Content: Is the actual words or symbols of the
message, which is known as language (the spoken and written words) combined
into phrases that make grammatical and semantic sense.
message, which is known as language (the spoken and written words) combined
into phrases that make grammatical and semantic sense.
• Context: Is the way the message is delivered and is
known as Para-language. It includes the tone of voice, the look in the sender’s
eyes, body language, hand gestures, and state of emotions (anger, fear,
uncertainty, confidence etc.) that can be detected.
known as Para-language. It includes the tone of voice, the look in the sender’s
eyes, body language, hand gestures, and state of emotions (anger, fear,
uncertainty, confidence etc.) that can be detected.