This
study explored the impact of information technology on customer’s satisfaction
and profitability in the banking industry. The fundamental objective of the
study was to determine the extent information technology has helped to increase
the quality of services provided by the bank and profitability. Data were
collected through primary and secondary sources. The information were analyzed
using chi-square. It was observed that the impact of information technology
cannot be over emphasized since it is the life of modern day banking. Based on
this, we recommended that banks should adopt the new trend of computerization.
study explored the impact of information technology on customer’s satisfaction
and profitability in the banking industry. The fundamental objective of the
study was to determine the extent information technology has helped to increase
the quality of services provided by the bank and profitability. Data were
collected through primary and secondary sources. The information were analyzed
using chi-square. It was observed that the impact of information technology
cannot be over emphasized since it is the life of modern day banking. Based on
this, we recommended that banks should adopt the new trend of computerization.