Position: Supporter Relations Assistant
Department: Digital & Individual
Giving Responsible to: Head of Digital &
Individual
Individual
Giving Works with: Daily communication with Merlin
donors. External agencies, Marketing & Communications team, UK Finance
team. All other staff in Merlin’s Head Office as appropriate
donors. External agencies, Marketing & Communications team, UK Finance
team. All other staff in Merlin’s Head Office as appropriate
Grade : G
Salary: £18,500 – £20,500
Location: London
Merlin
Merlin is an international health charity, saving
lives in the world’s toughest places. Merlin responds with healthcare, when
people are overwhelmed by natural disaster, conflict or disease and in need of
immediate help. We focus on treating those who are beyond the reach of existing
health services. After the immediate crisis, Merlin stays on to assist
recovery. Using our expertise, we support health workers and strengthen
existing health services. We build resilience by helping those at risk of
future health disasters, to be better prepared. We think everyone should have
access to lasting healthcare. We believe good health is fundamental to
transforming people’s lives, that’s why Merlin is A Force for Health
lives in the world’s toughest places. Merlin responds with healthcare, when
people are overwhelmed by natural disaster, conflict or disease and in need of
immediate help. We focus on treating those who are beyond the reach of existing
health services. After the immediate crisis, Merlin stays on to assist
recovery. Using our expertise, we support health workers and strengthen
existing health services. We build resilience by helping those at risk of
future health disasters, to be better prepared. We think everyone should have
access to lasting healthcare. We believe good health is fundamental to
transforming people’s lives, that’s why Merlin is A Force for Health
Department
The Marketing and Communications department was
created in 2005 as a result of a strategic decision by Merlin to expand and
develop its marketing and communication activities in order to significantly
increase the amount of voluntary income raised by the charity.
created in 2005 as a result of a strategic decision by Merlin to expand and
develop its marketing and communication activities in order to significantly
increase the amount of voluntary income raised by the charity.
The department
has three distinct areas:
has three distinct areas:
- Digital & Individual Giving – responsible
for raising money from donors up to a single gift of £2,500. Activities
mainly split into developing and upgrading existing donors on database and
acquiring new donors through a variety of techniques and mechanisms. Also
responsible for Community & Challenge Event Fundraising and management
of the Merlin website and all digital communications.
- Donor Partnerships – responsible for raising
money via partnerships with private trusts/foundations, corporates and
individuals giving over £2,500), and supporting Country Programme
Directors to raise funds in-country, research and development of new
fundraising markets.
- Communications – responsible for raising
profile and reputation of Merlin amongst UK public in the media and the
brand management of the organisation in all public arenas.
Main purpose of the role
This is a vital
supporter-facing role, providing an excellent level of care to Merlin’s
supporters. The post-holder will play a key role in ensuring that all
fundraising income is processed and that all communications with supporters are
of the highest possible standards.
supporter-facing role, providing an excellent level of care to Merlin’s
supporters. The post-holder will play a key role in ensuring that all
fundraising income is processed and that all communications with supporters are
of the highest possible standards.
Overall Objectives (scope)
- Ensuring that all donations are
processed, recorded, banked and thanked promptly and according to
procedure and processes
- Ensuring that all Merlin supporters
receive an excellent level of supporter care
- Maintaining up to date and accurate
fundraising income and supporter information on the fundraising database
- Provide administrative support to the
Community & Challenge Events Fundraising Manager
How to Apply
To apply for this job, please go to www.merlin.org.uk/jobs and apply using our online recruitment system.
In order to apply for a job with Merlin online you will need to complete a
short registration process and create an account – the online recruitment
system explains how to do this. Once your account has been created, you will be
able to save the information that you have entered in your application and
re-visit it at any time before you submit it.
In order to apply for a job with Merlin online you will need to complete a
short registration process and create an account – the online recruitment
system explains how to do this. Once your account has been created, you will be
able to save the information that you have entered in your application and
re-visit it at any time before you submit it.
If you are unable to apply online for any technical
reason, please contact applications@merlin.org.uk.
reason, please contact applications@merlin.org.uk.
Please note that we do not accept CVs.
Unfortunately due to the number of applications we receive, only shortlisted
applicants will be contacted.
Unfortunately due to the number of applications we receive, only shortlisted
applicants will be contacted.
Closing Date: Wednesday, 16 January 2013