Department: Sales and Distribution
Location: Lagos
Job Description:
Sales Support supervisor (Order)
Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
– Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc
– Process order requests on IFS in accordance with stock availability and PPPs
– Administer product allocation/products mix
– Administration of all MTN Trade Partners physical and logical orders
– Reporting to and reconciliation of all transactions passing through the planning system
– Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
– Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
– Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners.
– Process Blacklisting request from Trade Partners
– Blacklisting of Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution
– Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
– Generate reports on compensation due to Blacklisted cards for Trade Partners
– Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
– Resolve enquiries from trade partners promptly and escalating where necessary
– Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
– Liaise with various Departments such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
– Provide back office support for Regional and Consumer sales in trade partner account management
– Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed
– Support and operationalize strategy adopted for achieving departmental targets-Generate reports to the business in the area of operations to enable quick decision making
– Liaise With Distributors Account Managers on processes required in setting up a Distributor as partner with MTN
Job Conditions:
Standard MTN working conditions. May work extended hours
Reporting To: Sales Support Supervisor
Required Skills:
– 4 years working experience in a commercial environment including:
– Minimum of two years experience in a similar role
Employment Status: Permanent
Qualification:
– First degree or equivalent in a business related discipline. Call center experience
METHOD OF APPLICATION
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Application Deadline is 13th June 2011