Foltechs Engineering Services Customer Service Executive and Secretary Job Vacancies in Nigeria

Foltechs Engineering
Services Limited is recruiting to fill the following position:

Job
Description:

•    
  Providing help and advice to customers using your organization’s products
  or services;
•    
  Communicating courteously with customers by telephone, email, letter and
  face to face;
•    
  Attending to all walk-in customers to ensure they have a rewarding experience;
•    
  Investigating and solving customers’ problems, which may be complex or
  long-standing problems that have been passed on by customer service
  assistants;
•    
  Generate invoice for customers;
•    
  Follow up on all quotation sent out to customers;
•    
  Handling customer complaints or any major incidents, such as a security
  issue or a customer being taken ill;
•    
  Keeping accurate records of discussions or correspondence with customers;
•    
  Developing feedback or complaints procedures for customers to use;
•    
  Meeting with other managers to discuss possible improvements to customer
  service;
•    
  Learning about your organization’s products or services and keeping up to
  date with changes;

Responsibilities

•    
  Managing diaries and making appointments
•    
  Preparing and distributing papers and documents for meetings
•    
  Taking messages
•    
  Handling correspondence
•    
  Drafting letters and other documents, such as PowerPoint presentations
•    
  Maintaining filing systems
•    
  Photocopying and printing
•    
  Using various computer packages – Word, Excel, PowerPoint

Please Note: Preferably Female

Please Note: Female Elect/Elect
graduate is preferred.

How to Apply

All qualified
candidates should send their applications and CVs to: folsrecruit2013@yahoo.com