Maersk Group is a worldwide conglomerate. We operate in some 130 countries and have a workforce of some 115,000 employees. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries.
Maersk Group is recruiting for Claims Regulatory Supervisor at Container Business, Apapa, Lagos, Nigeria
Job Title: Claims Regulatory Supervisor – Container Business, Apapa, Lagos, Nigeria
Job Ref: 50731
Job Purpose:
To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster.
Key Areas of Responsibility:
– Responsible for handling all claims matters and insurance related functions
– Keeping statistics on settled and pending claims
– Co-ordinate documentation for all CIS claims
– Liaising with Documentation department in the retrieval of necessary /required documents for pending litigations.
Generally:
– Ensure that Acknowledgement letters are sent on newly received claims
– Providing the necessary documents for Security Agencies according to their request.
– Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.
– Ensure that Invoices are attached to Survey Reports before dispatch to Finance Department for payment.
– Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.
– Ensure prompt and timely update of all claims advice in RKCL.
– Attend and execute all enquiries promptly. Especially on – Crisis Management.
– Inter and Intra department coordination – (especially with DC and OPS)
– Attend to email communications – prompt and effective communication
– Handle all Service deliveries including being a support for sales & customer service
– Handle customer’s complaints and ensure corrective actions are initiated where relevant
– Zero defect Account Handling for Global and Strategic Customers
– Any other functions given to be handled on a need basis.
Decision Making Authority/Approval/Authorization Level:
– Correspondence and administration in coordination with the Manager
– Follow up and reporting in coordination with the Manager
Challenge of the job/problem solving:
– High degree of service mindedness required
– Developed communication skills required
– Administrative skills and patience required
– Enhance MNL image with the Line & Area Management and foreign offices to be ‘best in class’.
Contact with others:
a) Internal:
– Sales, Finance, Operation and Documentation at all levels.
b) External:
– Overseas offices, customers.
Knowledge & Qualifications:
– Superior working knowledge of Excel.
– MS Office incl Outlook
Training/Special Skills Required:
– Overall shipping knowledge.
– Communication and probing skills.
– Inter Personal skills.
Application Deadline is 7th April, 2011
Method of Application
CLICK HERE to apply online.
