British Council Nigeria Graduate Examinations Officers Jobs Vacancies

The
British Council is the world’s leading cultural relations organization and
creates opportunities for people in the UK and worldwide to understand each
other, to work together and learn from one another. We see this as crucial to
building secure, more prosperous and sustainable futures for us all. We build
trust and understanding between different countries and cultures and develop
strong international links that are of benefit to people in Britain and the
rest of the world.

We
are recruiting to fill the below position below:

Job
Title: Examinations
Officer
Locations: Lagos
Department: English & Exams
Reports To: Assistant IELTS Administrator
Duration of Job: Indefinite
Pay Band: PB4
Start Date: As soon as Possible

Purpose
of Job

To
support Examination Services in Nigeria in delivering exams and tests and
to maintain them at the highest professional standards as set out in the
British Council’s EQCA (Examination Quality & Comliance Standards),
examinations boards and partner standards.

Accountabilities
and Responsibilities (including people management and finance)

As
Exams Officer, the post holder will be line managed by an Operations
Manager or IELTS Administrator in Lagos.
This
role will support delivery of all examinations administered from the Lagos
office.
This
role will ensure that assigned tests are delivered in a timely manner
All
administrative procedures are in full compliance with examination boards,
partners and EQCA standards.
Reliability:
to ensure examinations are delivered securely according to board
requirements
Quality
and Compliance: to deliver a high standard of customer service to our
schools and their candidates. As measured by our own Exams Quality
Standards, Customer Service Standards, and inspection visits from
Cambridge International Exams, IELTS and other examination boards as
required.
Finance:
all British Council standards for managing finances are met with relation
to income reconciliations, cash handling, managing purchase orders,
managing contracts and procurement.

Main
Duties
Administration of Examinations (pre-test):

Overseeing
the taking delivery of examinations materials and checking them prior to
exams commencing, packing and returning scripts, maintaining logs
appropriately.
Answering
enquiries about exams.
Exam
registration procedures including receiving and collating registration
forms, entering and retrieving data on exam board registration portals,
payments and exams correspondence including dispatch of results.
Assist
with recruitment and management of venue staff (invigilators, examiners
and inspectors).
Assist
with evaluation of new associate schools, agents and other educational
institutions.
Assist
with searching for and evaluation new venues.

Exam
Delivery:

Delivering
Examinations on test days which includes:
Supervision
of venue staff
Ensuring
adherence examination day procedures
Delivering
speaking tests
Overseeing
practical examinations

Post-Examination
Administration:

Secure
and accurate despatch of test answers and materials to the examination
board. Maintaining accurate logs of examination paper movements.
Effective
delegation of duties when absent on leave or through illness etc.

Venue
Staff:

Venue
staff creation, scheduling and payment.
Assist
with monitoring and training of invigilators.
To
be part of the recruitment, training and monitoring team for venue staff.
To
act as liaison between examiners and the relevant operations managers and
trainers.

Client
Support:

To
assist in planning agent briefing events, and to support agents in the
registration and preparing candidates for exams.
To
assist schools with becoming associate centres, as necessary.
To
assist Exam/Grant Funded Services (GFS) project managers in delivery of
Education/Skills-specific events, including assisting with managing
relationships with stakeholders.
To
assist with managing administration of exams with professional bodies
partners, as necessary.

Marketing
& Customer Service:

To
assist in providing data for marketing action plan and business planning.
Seeking
and using customer feedback to improve service delivery.
To
assist the Regional Sales Manager in appropriate marketing of examinations
in Nigeria.
To
follow a programme of visits to schools/educational institutions/training
providers to build relationships with existing and potential clients to
expand the business.
To
assist in customer service, delivery of other examinations and other
duties as required in this small office, especially in times of staff
absences.

Finance:

To
assist with preparation and submission of income reconciliations to agreed
timescales.
To
record income correctly on the FABS (Finance and Business Support) system
and in a timely manner.
To
comply with Contract and Procurement standards.

Continuing
Professional Development

To
ensure that elective and mandatory training is completed. To contribute to
centre and national meetings and working groups.

Key
Relationships:

Internal:
Country Exams Manager, Deputy Country Exams Manager, Examination
Officers elsewhere in Nigeria and globally, Customer Service Staff
Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team,
Professional Exams Team, Schools Team
External:
Vocational and higher education training providers in Nigeria and the UK.
IELTS Regional Team. School Principals, Educational Agents, AISEN,
APEN, ELTAN and other professional teaching associations; venue staff,
enquirers, candidates

Qualifications

A
First Degree or equivalent (including via work experience).

Desirable:

A
qualification in examinations management.

Assessment
Stage:

Short
listing

Experience
Essential:

Providing
and monitoring service within quality standards.
Working
quickly and accurately to tight deadlines.
Experience
of handling and reporting on payments from customers.
Training
and managing a team to deliver to quality standards.
Arranging
meetings with stakeholders.

Desirable:

Experience
of delivering examinations in a timely and secure manner.

Assessment
Stage:

Short
listing & Interview

Behaviours
Essential:

Working
together
Establishing
a genuinely common goal with others.
Making
it happen
Being
Accountable
Creating
Shared Purpose
Shaping
the future – Look for ways in which we can do things better
Connecting
with others – Making regular opportunities to understand others better.

Assessment
Stage:

Interview
These
behaviours will be needed to successfully carry out the role, but will not
be assessed for recruitment purposes

Skills
and Knowledge
Essential:
Developing Business Level 1 (Analytical skills):

Applies
a range of standard analytical techniques to support business development
– e.g. pricing tools, revenue tracking, monitoring sales prospects,
audience figures or profit margin.

Using
Technology Level 1:

Able,
with adjustments if necessary, to use office software and British Council
systems to do the job and manage documents or processes.
English
Language proficiency to IELTS band 8.0, CEF C2 in all areas (or
equivalent).
Strong
Attention to Detail.
Customer
Service Focus.
Strong
Organisation Skills.
Teamwork.
Ability
to deal with conflict.

Desirable:

Knowledge
of the education and qualification systems in the UK and Nigeria

Assessment
Stage:

Short
listing & Interview

Other
Important Features or Requirements of the Job:
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

Travel
to administer/monitor examinations in centres outside of Lagos may be
required. Early morning starts, overnight stays and weekend working is
required.
Flexible
working hours during peak periods is required. Examination delivery
deadlines are absolute; therefore, out of hours working may be required in
order to meet these deadlines.
Please
specify any passport/visa and/or nationality requirement:

Right
of abode and right to work in Nigeria

Please
indicate if any security or legal checks are require for this role:

The
British Council believes that all children have potential and that every
child matters – everywhere in the world.
The
British Council affirms the position that all children have the right to
be protected from all forms of abuse as set out in article 19, UNCRC
1989.
Successful
candidate will have to satisfy British Council Child Protection check
requirements.

How
to Apply
Interested and qualified candidates should:
Click here to apply

Click here to download job details(MS Word)
Click here to download BC Behaviour(pdf)

Click here to download BC Coreskills (MS Word)

Note

It
would be great if you have the above and come with added experience in
delivering examinations in a timely and secure manner as well as a
qualification in examinations management.
As
part of the recruitment exercise, shortlisted candidates will undergo
recruitment tests in Lagos and Abuja while interviews will be in Lagos
only.
Only
fill out the application after thoroughly reading through the Role Profile
& Guidance Notes. There’s some important information you don’t want to
miss.