Total Health Trust Limited (THT) Call Centre Agents Jobs Vacancies

Total
Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization
(HMO) was founded in 1997 and commenced operations in June 1998. Our unrivaled
18 years industry track record has seen us build a formidable reputation in
Nigeria and we remain the HMO of choice for over 300,000 members and over 500
corporate clients and government institutions. We were the first HMO to be
registered in Nigeria and 18 years later, we are still number one in the
market. We are one of the very few HMOs that can boast the financial and
technical backing of a world class company – Liberty Health (a member of the
Liberty Group).

We
are recruiting to fill the vacant position below:

Job
Title: Call
Centre Agent
Location: Lagos

Job
Description

Receive
calls from members or employer groups, providers and prospective clients
To
receive calls from providers and have first call resolution on
pre-authorization queries for limited and straight forward cases or route
the query to the correct department for call resolution
To
receive calls from prospective clients and re-route the calls to the Sales
and Distribution department ensuring that the prospective clients receive
the best service
To
log enquiries for all calls relating to registered providers, Clients and
members
To
follow up on specific cases as distributed by the manager to ensure a
value added service offering
To
adhere to and live the organizational values
To
receive Employer group calls and to resolve queries relating to the
specific group or members within the group and route the query to the
correct department for call resolution in the more complex cases
To
receive and resolve all member related calls and to ensure that all
complaints and queries are resolved on first call resolution or escalate
the query for resolution

Requirements

Candidate
must be a registered nurse, midwife or possess B.Sc. Nursing with valid
license.
Candidate
must have a minimum of Credit or Second Class Upper Division and
additional medical qualification will be an added advantage
Candidate
must have advanced knowledge of NHIS regulatory guidelines, Medical Global
Best Practices, Health Insurance, Products and Processes, and Scheme Rules
Excellent
organizational, communication (verbal and written), listening skills and
attention to detail.
Candidate
must be very proficient in Microsoft office packages
Candidate
must have minimum of 1 year clinical experience and experience in similar
role in a Health Maintenance Organization (HMO) will be an added advantage