Luxury 5-star Hotel Front Office Manager Job Vacancy

eRecruiter
Nigeria Limited – Our client, is a luxury 5-star hotel located in Kano, with
over 18 years’ experience in the hospitality industry in Nigeria. They
currently have an opening in the capacity below:

Job
Title: Front
Office Manager (Hotel)
Location: Kano

Job
Profile

The
basic function is to directly supervise all front office staff, porters
and drivers ensure proper and smooth operation of the department.

Key
Responsibilities

Perform
the function of a link between the management and the front office
personnel.
Advise
the management on, and participate in the process of hiring, training, and
disciplining all front desk, reservation and other guest services staff
members to maintain the desired standards of the hotel.
Plan
the present and future need of resources to carry out the functions of the
department.
Ensure
the proper image of the hotel is being maintained by all the team members
with respect to grooming and uniform standards.
Prepare
all necessary forecasts; work closely with reservation, front office,
housekeeping and sales to maximize occupancy rate, and revenue, and keep
all departments notified of any fluctuations in business levels, special
guests, groups, etc.
Maintain
good communication with other departments to ensure maximum cooperation,
productivity and guest satisfaction.
Develop
relationships with guests and clients by providing maximum personalized
guest service.
Attend
regular department heads’ meetings and contribute ideas about hotel
operations in general.
Manage
inventories and keep abreast with the new trends and ideas in the
hospitality industry.
Liaise
with the management to assist the staff with any concerns they have
regarding their welfare.
Respond
promptly and take a supervisory role in any hotel emergency or safety
situation and convey the required emergency procedures to all concerned.
Preform
any other function required by the General Manager.
All
staff are full trained and compliant with Opera.