The
United Nations World Food Programme is the world’s largest humanitarian agency
fighting hunger worldwide. The mission of WFP is to help the world achieve Zero
Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child
goes to bed hungry and that the poorest and most vulnerable, particularly women
and children, can access the nutritious food they need.
United Nations World Food Programme is the world’s largest humanitarian agency
fighting hunger worldwide. The mission of WFP is to help the world achieve Zero
Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child
goes to bed hungry and that the poorest and most vulnerable, particularly women
and children, can access the nutritious food they need.
The
United Nations World Food Programme is the world’s largest humanitarian agency
fighting hunger worldwide. The mission of WFP is to end global hunger. Every
day, WFP works worldwide to ensure that no child goes to bed hungry and that
the poorest and most vulnerable, particularly women and children, can access
the nutritious food they need.
United Nations World Food Programme is the world’s largest humanitarian agency
fighting hunger worldwide. The mission of WFP is to end global hunger. Every
day, WFP works worldwide to ensure that no child goes to bed hungry and that
the poorest and most vulnerable, particularly women and children, can access
the nutritious food they need.
We
are recruiting to fill the following vacant positions below:
are recruiting to fill the following vacant positions below:
Job
Title: Senior IT Operations Assistant SSA 6
Requisition no: 77721
Location: Maiduguri , Borno
Supervision received: Under the general supervision of the ETS Coordinator, and
direct supervision the ETS IT Specialist or the designate.
Title: Senior IT Operations Assistant SSA 6
Requisition no: 77721
Location: Maiduguri , Borno
Supervision received: Under the general supervision of the ETS Coordinator, and
direct supervision the ETS IT Specialist or the designate.
Job
Purpose
Purpose
- To
coordinate and guide Information Technology maintenance and support
activities to enable the effective delivery of IT services.
Accountabilities
Within delegated authority, the ETS IT Operations Assistant will be responsible
for the following duties:
Within delegated authority, the ETS IT Operations Assistant will be responsible
for the following duties:
- Assist
in the deployment and dissemination of IT systems aligned with ETS
objectives for the operation in NE Nigeria, such as laptop hardware and
software, printer; - Assist
ensuring IT network operations, through the implementation of UN standard
operating procedures at existing and new ETS operational hubs, such Wi-Fi
network; - Assist
in the maintenance of systems and equipment by carrying out routine tasks,
such as monitoring network and systems, peripherals, running systems
diagnostics, patch management and system optimization; - Administer
user access to systems and databases, monitor system and application
usage, such as WIDER system; - Conduct
periodic maintenance and support missions to the humanitarian hubs
locations; - Support
of users of technology and systems on best effort basis; - Perform
other related duties as assigned
4Ps
Core Organisational Capabilities
Purpose:
Core Organisational Capabilities
Purpose:
- Understand
and communicate the Strategic Objectives: Coaches team in the most
effective ways to communicate WFP’s Strategic Objectives to WFP team and
partners in the field. - Be
a force for positive change: Implements new methods or tools to improve
team’s work processes and productivity. - Make
the mission inspiring to our team: Maps team’s activities and tasks to
specific successes in beneficiary communities to showcase positive impact. - Make
our mission visible in everyday actions: Explains to teammates how each
unit contributes to the overall WFP mission.
People:
- Look
for ways to strengthen people’s skills: Identifies skill development
opportunities such as training modules or on-the-job experiences for self,
colleagues and direct reports. - Create
an inclusive culture: Facilitates team building activities to build
rapport in own unit. - Be
a coach & provide constructive feedback: Facilitates the pairing of
junior colleagues with coaches within own team. - Create
an “I will”/”We will” spirit: Proactively anticipates potential challenges
and develops mitigation plans to ensure that team meets goals and targets.
Performance:
- Encourage
innovation & creative solutions: Identifies opportunities to be
creative in own work and to help team be more innovative and accurate in
their respective tasks and areas of work. - Focus
on getting results: Monitors team’s deliverables and provides feedback to
ensure outcomes are delivered consistently and accurately. - Make
commitments and make good on commitments: Provides accurate guidance to
team on expected responsibilities and tasks, whilst also upholding own
commitment to the team. - Be
Decisive: Sets an example and provides guidance to junior team members on
when to escalate issues when faced with challenging issues in the
workplace or in the field.
Partnership:
- Connect
and share across WFP units: Facilitates partnerships with other WFP units
to accomplish missions in the field. - Build
strong external partnerships: Sets an example and provides guidance to
team on how to build relationships with external partners. - Be
politically agile & adaptable: Articulates to colleagues or direct
reports the value of contributing to other WFP teams and agency partnerships
in fulfilling WFP’s goals and objectives. - Be
clear about the value WFP brings to partnerships: Organizes, monitors, and
prioritizes own and team’s efforts to ensure that they will fulfill the
needs of internal and external partners.
Functional
Capabilites
Governance, Strategy and Architecture:
Capabilites
Governance, Strategy and Architecture:
- Demonstrates
awareness of overall IT governance structure and system architecture
development to support the process and assist in design of interaction
between systems.
Change
Implementation, Project management, Planning and Optimization :
Implementation, Project management, Planning and Optimization :
- Has
basic understanding of project management principles to provide basic
estimates on timing, resource utilisation and costs to facilitate the
project planning process.
Technical
Expertise:
Expertise:
- Continuously
updates one’s own knowledge about new technologies and product
modifications; Is sought out for advice/expertise and recognized
internally as an important technical reference.
Service
Management :
Management :
- Monitors
and supervises maintenance and installation work against the established
standards and protocols for service excellence and takes proper actions to
correct inconsistencies and improve overall quality and customer
satisfaction. - Ensures
that operational problems are identified and resolved.
Client
Management:
Management:
- Exhibits
a detailed understanding of customers’ IT requests in order to effectively
address and manage internal customers ‘needs. Identifies recurrent issues
to propose long-term solutions.
Procurement
and Contract Management:
and Contract Management:
- Able
to conduct a cost-benefit analysis of alternative technologies and vendor
service level agreements to consolidate options and assess suitability.
Results
Expected:
Expected:
- Produces
organised, accurate and well-documented records conforming to required
format with well-analysed data.
Qualifications
- Education:
Completion of secondary school education. A post-secondary certificate in
the related functional area. - Language:Fluency
in both oral and written communication in English and in the duty
station’s language, if different.
Critical
Success Factors:
Success Factors:
- Ability
to review a variety of data, identify and adjust data discrepancies. - Identify
and resolve operational problems. - Ability
to communicate moderately complex matters clearly and concisely. - Ability
to perform detailed work, work of a confidential nature and/or to handle a
large volume of work possibly under time constraints. - Ability
to deal patiently and tactfully with people of different national and
cultural backgrounds
Desired
Experience
Experience
- Has
experience analysing service management results and development service
enhancement recommendations. - Has
participated in business process re-engineering efforts and identified
service management improvements. - Has
experience participating in country office procurement/budgeting process.
Terms
and Conditions
and Conditions
- Qualified
female candidates are encouraged to apply. - Only
Nigerian national (or residents with valid residence and work permits) are
eligible to apply. - Applications
must be submitted online and in English only. - Only
shortlisted candidates will be contacted. Canvassing of any sort
will lead to automatic disqualification of the concerned applicant.
Interested
and qualified candidates should: Click here to apply
and qualified candidates should: Click here to apply
Job
Title: IT Operations Associate SSA – 6
Requisition #: 77722
Location: Maiduguri, Borno
Title: IT Operations Associate SSA – 6
Requisition #: 77722
Location: Maiduguri, Borno
Organizational
Context
Context
- Location:
The position is based in Maiduguri but travels to the humanitarian hubs
locations (Gwoza, Ngala, Dikwa, Monguno, Bama, Gulani and other locations)
will be required - Supervision
received: Under the general supervision of the ETS Coordinator, and direct
supervision the ETS TC Specialist or the designate.
Job
Purpose
Purpose
- To
coordinate and guide Information Technology maintenance and support
activities to enable the effective delivery of IT services.
Key
Accountabilities (not all-inclusive)
Accountabilities: Within delegated authority, the ETS TC Operations Assistant
will be responsible for the following duties:
Accountabilities (not all-inclusive)
Accountabilities: Within delegated authority, the ETS TC Operations Assistant
will be responsible for the following duties:
- Assist
in the deployment of telecommunications systems aligned with ETS
objectives for the operation in NE Nigeria. - Assist
ensuring optimal radio network operations, through the implementation of
UN standard operating procedures. - Assist
ensuring appropriate security telecommunications support to humanitarian
staff; - Assist
installing, commissioning, configuring, maintaining and troubleshooting
VSAT stations; - Train
staff on radio communications procedures including related Country Minimum
Operating Security Standards (CMOSS) requirements and use of HF/VHF and
other equipment such as Iridium PTT, Satellite phones; - Report
any technical problems immediately to the ETS TC Specialist or to the ETS
Coordinator for prompt and on the spot troubleshooting; - Provide
feedback to the ETS TC Specialist on potential improvements in security
telecommunications systems; - Assist
in the deployment/dissemination of standard material, such as, handheld
radios, Iridium PTT devices; - Assist
in the maintenance of systems and equipment by carrying out routine tasks,
such as backing up data, monitoring network and systems, servers and
peripherals, running systems diagnostics, patch management and system
optimization, removing viruses and bad data, etc; - Perform
other related duties as assigned.
4Ps
Core Organisational Capabilities
Purpose:
Core Organisational Capabilities
Purpose:
- Understand
and communicate the Strategic Objectives: Coaches team in the most
effective ways to communicate WFP’s Strategic Objectives to WFP team and
partners in the field. - Be
a force for positive change: Implements new methods or tools to improve
team’s work processes and productivity. - Make
the mission inspiring to our team: Maps team’s activities and tasks to
specific successes in beneficiary communities to showcase positive impact. - Make
our mission visible in everyday actions: Explains to teammates how each
unit contributes to the overall WFP mission.
People:
- Look
for ways to strengthen people’s skills: Identifies skill development
opportunities such as training modules or on-the-job experiences for self,
colleagues and direct reports. - Create
an inclusive culture: Facilitates team building activities to build
rapport in own unit. - Be
a coach & provide constructive feedback: Facilitates the pairing of
junior colleagues with coaches within own team. - Create
an “I will”/”We will” spirit: Proactively anticipates potential challenges
and develops mitigation plans to ensure that team meets goals and targets.
Performance:
- Encourage
innovation & creative solutions: Identifies opportunities to be
creative in own work and to help team be more innovative and accurate in
their respective tasks and areas of work. - Focus
on getting results: Monitors team’s deliverables and provides feedback to
ensure outcomes are delivered consistently and accurately. - Make
commitments and make good on commitments: Provides accurate guidance to
team on expected responsibilities and tasks, whilst also upholding own
commitment to the team. - Be
Decisive: Sets an example and provides guidance to junior team members on
when to escalate issues when faced with challenging issues in the
workplace or in the field.
Partnership:
- Connect
and share across WFP units: Facilitates partnerships with other WFP units
to accomplish missions in the field. - Build
strong external partnerships: Sets an example and provides guidance to
team on how to build relationships with external partners. - Be
politically agile & adaptable: Articulates to colleagues or direct
reports the value of contributing to other WFP teams and agency
partnerships in fulfilling WFP’s goals and objectives. - Be
clear about the value WFP brings to partnerships: Organizes, monitors, and
prioritizes own and team’s efforts to ensure that they will fulfill the
needs of internal and external partners.
Functional
Capabilities
Governance, Strategy and Architecture:
Capabilities
Governance, Strategy and Architecture:
- Demonstrates
awareness of overall IT governance structure and system architecture
development to support the process and assist in design of interaction
between systems. - Change
Implementation, Project management, Planning and Optimization: - Has
basic understanding of project management principles to provide basic
estimates on timing, resource utilisation and costs to facilitate the
project planning process.
Technical
Expertise:
Expertise:
- Continuously
updates one’s own knowledge about new technologies and product
modifications; Is sought out for advice/expertise and recognized
internally as an important technical reference. - Service
Management: - Monitors
and supervises maintenance and installation work against the established
standards and protocols for service excellence and takes proper actions to
correct inconsistencies and improve overall quality and customer
satisfaction. Ensures that operational problems are identified and
resolved.
Client
Management:
Management:
- Exhibits
a detailed understanding of customers’ IT requests in order to effectively
address and manage internal customers ‘needs. Identifies recurrent issues
to propose long-term solutions. - Procurement
and Contract Management: - Able
to conduct a cost-benefit analysis of alternative technologies and vendor
service level agreements to consolidate options and assess suitability.
Results
Expected & Critical Success Factors
Results Expected:
Expected & Critical Success Factors
Results Expected:
- Produces
organised, accurate and well-documented records conforming to required
format with well-analysed data.
Critical
Success Factors:
Success Factors:
- Ability
to review a variety of data, identify and adjust data discrepancies. - Identify
and resolve operational problems. - Ability
to communicate moderately complex matters clearly and concisely. - Ability
to perform detailed work, work of a confidential nature and/or to handle a
large volume of work possibly under time constraints. - Ability
to deal patiently and tactfully with people of different national and
cultural backgrounds
Standard
Minimum Qualifications
Minimum Qualifications
- Education:
Completion of Secondary School Education. A post-secondary certificate in
the related functional area. - Language:
Fluency in both oral and written communication in English and in the duty
station’s language, if different.
Desired
Experiences for Entry into the Role
Experiences for Entry into the Role
- Has
experience analysing service management results and development service
enhancement recommendations. - Has
participated in business process re-engineering efforts and identified
service management improvements. - Has
experience participating in country office procurement/budgeting process.
Interested
and qualified candidates should: Click here to apply
and qualified candidates should: Click here to apply
Application
Deadline 18th March, 2018.
Deadline 18th March, 2018.
Terms
and Conditions
and Conditions
- Qualified
female candidates are encouraged to apply. - Only
Nigerian national (or residents with valid residence and work permits) are
eligible to apply. - Applications
must be submitted online and in English only. - Only
shortlisted candidates will be contacted. Canvassing of any sort will lead
to automatic disqualification of the concerned applicant. - Female
applicants and qualified applicants from developing countries are
especially encouraged to apply
