DELIVERABLES:
• Managing resources to deliver the offer in alignment with company strategy
• Validating needs identified at Product Brief profile, defining strategy and/or plans as input for final Blueprint of the offer
• Developing the Postpaid business aligned with all categories per country
CORE RESPONSIBILITIES
Leader
• Is responsible for an effective flow of information and keeping managers and employees well informed
• Responsible of providing business information for input of consumer/industry/business analysis
• Meets with the managers in the Go to market Department
• Performs all managerial HR tasks in accordance with Tigo People policies
• Is responsible for the department to work effectively as a team
• Ensures successor planning and management development
• Is responsible for development of managers/team leaders and employees
• Motivates managers/team leaders and employees
• Is responsible for own development
Manager
• Reports on business & product performance
• Translates Go to market strategy into action plan in cooperation with the managers or team leaders
• Ensures that departmental action plan is implemented
• Is responsible for optimal staff planning
• Determines which resources (financial, staffing and organization) and time schedules are required to achieve objectives
• Prepares budget and forecast and manages budget for corporate business solutions
• Delivers KPI’s and implements reporting tools
• Establishes reward policies
• Defines corporate marketing plan
Ambassador
• Contributes to Tigo’s network(s) in own area of expertise
• Socially represents the company
Entrepreneur/Corporate Management
• Manages all consumer relationships management efforts
• Approves exceptions or complex business cases
• Coordinates the implementation of technical commercial / financial policies to personalize the offer within the frame
• Pushes decisions to the corporate sales reps under company policies
• Ensures implementation of corporate customer service levels, provides feedback and insight
• Defines service level policy and procedures, including implementation and support
• Coordinates the application of customer service level with other areas (technical, call center, NOC)
• Identifies business solutions opportunities
• Is responsible for corporate customer prospection
• Identifies new products/solutions according to corporate customers needs
• Identifies and implements cross selling & up selling opportunities
Desired Skills & Experience
• University degree, preferable in business administration/engineering
• MBA is a plus
• Senior managerial experience with IT Management and Supply chain
Company Description
Millicom is a global company with its global operations in Luxemberg. The brands major business is Voice communication, Interner and Data services, Solutions, Innovations and finds itself in new growth areas like Mobile Money and Mobile Insurance. The company has its local operations in Latin America ,Africa and Asia.
