Job Title: Mystery
Shoppers (50 No Experience Jobs)
Shoppers (50 No Experience Jobs)
Organisation: Mteja Africa Ltd.
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
Question: Do you love
shopping? Why not get paid to Shop?
shopping? Why not get paid to Shop?
About
US:
US:
Mteja
Africa Ltd. is a mystery shopping agency co
Africa Ltd. is a mystery shopping agency co
vering the African continent. Our
mystery shoppers are indigenous and understand the culture in the areas we
provide services. We believe that “Mteja Mfalme”, Swahili for Customer is
King. Our mystery shoppers are trained to scout for detail and produce clear –
useful and detailed reports. Some of our clients include; Hotels,
Retailers, Restaurants, Franchisors, Convenience stores and Gas Stations, etc
About
Mystery Shopping:
Mystery Shopping:
Mystery
Shopping is a service aimed at measuring quality and perceived quality of a
customer’s experience. A mystery shopper is sometimes referred to as a secret
shopper or an ‘undercover shopper’. With increasing competition in different
sectors, customer retention becomes significantly important. Mystery shopping
aims to measure tangible and intangible elements of customer experiences. The
tangible elements include services or items delivery-as-promised. The
intangible/soft customer experiences cannot be ignored and it is these elements
that keep most clients coming back. These not so obvious experiences are;
Shopping is a service aimed at measuring quality and perceived quality of a
customer’s experience. A mystery shopper is sometimes referred to as a secret
shopper or an ‘undercover shopper’. With increasing competition in different
sectors, customer retention becomes significantly important. Mystery shopping
aims to measure tangible and intangible elements of customer experiences. The
tangible elements include services or items delivery-as-promised. The
intangible/soft customer experiences cannot be ignored and it is these elements
that keep most clients coming back. These not so obvious experiences are;
·
Actual experiences vs Expectations
Actual experiences vs Expectations
·
Customer Experience at your premises vs the experience at competitors
Customer Experience at your premises vs the experience at competitors
·
Loyalty and trust generated from the experience
Loyalty and trust generated from the experience
·
How important they felt as customers and as individuals
How important they felt as customers and as individuals
Job
Summary: The
Mystery Shopper will be tasked with visiting Hotels, Retailers, Restaurants, Franchisors,
Convenience stores and Gas Stations to measure the quality of goods and
services but also customer experience. The incumbent should be willing to
volunteer for at least 30-45 minutes to complete the job and you don’t need to
leave your workplace.
Summary: The
Mystery Shopper will be tasked with visiting Hotels, Retailers, Restaurants, Franchisors,
Convenience stores and Gas Stations to measure the quality of goods and
services but also customer experience. The incumbent should be willing to
volunteer for at least 30-45 minutes to complete the job and you don’t need to
leave your workplace.
Qualifications,
Skills and Experience:
Skills and Experience:
·
The applicants should preferably be Ugandans residing in Kampala with a keen
eye for analyzing the service provided by various commercial outlets:
restaurants, clothing or shoe shops, jewellers boutiques, Professional Test
Centers etc.
The applicants should preferably be Ugandans residing in Kampala with a keen
eye for analyzing the service provided by various commercial outlets:
restaurants, clothing or shoe shops, jewellers boutiques, Professional Test
Centers etc.
·
Strong taste and good understanding of latest trends in Fashion, Hotels,
Retailers, Restaurants, Franchisors, Convenience stores and Gas Stations, etc.
Strong taste and good understanding of latest trends in Fashion, Hotels,
Retailers, Restaurants, Franchisors, Convenience stores and Gas Stations, etc.
·
Keen attention to detail
Keen attention to detail
·
High analytical skills
High analytical skills
·
Penchant for shopping
Penchant for shopping
·
Proficient in both spoken and written English
Proficient in both spoken and written English
·
Age: Above 18 years old
Age: Above 18 years old
How
to Apply:
to Apply:
All
candidates who wish to sign up and get paid to evaluate services of companies
are encouraged to apply online at the link below.
candidates who wish to sign up and get paid to evaluate services of companies
are encouraged to apply online at the link below.
Click
Here (Please enter your full name and E-mail address at the
bottom of that page)
Here (Please enter your full name and E-mail address at the
bottom of that page)
