(Bush
Based)

Job
description

Wilderness Safaris
is looking for dynamic and energy packed suitable individuals who are
self-motivated team players, and are dedicated and committed to providing
excellent service within a high pressure environment. The individuals should
have the ability to interact well with g
uests from all parts of the world as
well as the ability to form good relationships with camp management and staff.
We wish to invite suitably qualified candidates to apply for the below position.

CONCESSION
MANAGER (BUSH BASED)

PURPOSE OF
THE JOB
The Concession Manager is responsible to retain, motivate and develop their
team as well as maintain a high level of asset control. They will be expected
to drive the success of the concession through delivering exceptional service
to all guests. They will ensure the profitability of the concession and drive
all guest services through effective management and communication with their
team to attain a unique guest experience.

Requirements

REPORTING
RELATIONSHIPS

The
Concession Manager reports to the section Operations Manager.
The
role does have supervisory responsibilities – Camp General Managers report
to Concession manager.
The
role involves cooperation and coordination with other administrative staff
within the executive management team as well as the rest of the company.

BRIEF
DESCRIPTION OF POSITION

Overall
efficient operation and management of the lodges/camps – including all
front of house, and back of house functions.
Focusing
on guest welfare and ensuring that their experience/stay at the individual
camps exceeds expectations.
Operating
according to and in compliance with – WS standards of operations, company
policies and procedures, and WS code of conduct.
Estimating
the quantifiable characteristics of products, events, or information.
Monitoring
and controlling resources and overseeing the spending of funds.
Monitoring
of processes, materials and surroundings.

QUALIFICATIONS

A
degree or equivalent tertiary qualification in hospitality and or business
management studies.
Minimum
of 5 years of management experience in the related field.
Proven
experience in managing multiple properties, assets and staff compliment in
remote locations.
Proven
leadership skills, specifically in managing diverse management teams.
Proven
record of outstanding staff relations.

COMPETENCIES

Passion
for ecotourism.
Customer
service focused.
Sales
and target driven.
Eye for
detail.
Commercial
awareness.
Excellent
communication, organisation and planning skills.
Motivator.
Ability
to adapt and learn.

Company
profile

Wilderness Safaris is a responsible luxury
ecotourism company that exists to protect pristine wilderness areas and the
flora and fauna that they support. We believe that in protecting these areas,
and including the local communities in this process, we will make a difference
to Africa and ultimately the world.