(Bush
Based)

Job
description

Wilderness Safaris
is looking for dynamic and energy packed suitable individuals who are
self-motivated team players, and are dedicated and committed to providing
excellent service within a hi
gh pressure environment. The individuals should
have the ability to interact well with guests from all parts of the world as
well as the ability to form good relationships with camp management and staff.
We wish to invite suitably qualified candidates to apply for the below
position.

LODGE
MANAGER (BUSH BASED)

PURPOSE OF
THE JOB
The Lodge Manager is responsible for maintaining the smooth operation of a
luxury safari lodge. To provide leadership to staff, maintain lodge facilities
and provide a level of hospitality which meets the company’s minimum standards.

Requirements

BRIEF
DESCRIPTION OF POSITION

Ensure
and provide flawless, upscale, professional and high class guest service
experiences.
Analyse
customer feedback and provide strategic direction to continuously improve
overall rating.
Expect
and react promptly to guests’ requirements and inquires.
Oversee
and coordinate all arrivals and departures of all camp guests.
Coordinate
and manage communication between guests and staff and follow up to ensure
complete service recovery.
Direct,
coach and manage camp employees to ensure all standards and operating
procedures are adhered to.
Maintaining
all aspects of facilities and assets in the camp and back of house through
best practice of hygiene and safety standards for both guests and staff.
Ensuring
the maintenance and ongoing development of the Env ronmental Management
Plan within the set framework.

QUALIFICATIONS

Degree
in hospitality management or equivalent.
Proven
working experience in the hospitality field for a minimum of five years.
Ability
to work flexible hours.

COMPETENCIES

Outstanding
communication skills.
Service
excellence (Desire to enhance Guest Experience).
Integrity.
Problem
solving.
Empathy.
Organisational
Skill.

Company
profile

Wilderness Safaris is a responsible luxury
ecotourism company that exists to protect pristine wilderness areas and the
flora and fauna that they support. We believe that in protecting these areas,
and including the local communities in this process, we will make a difference
to Africa and ultimately the world.