Orange,Credit & Collections Outsource Lead Jobs in Botswana

Job overview

Orange invites candidates who wish to
be part of a dynamic workforce to apply for the above mentioned position.

Reporting to the Credit &
Collectio
ns Manager the incumbent will be responsible for collections related
support for CRM by ensuring a smooth working relationship with collections
outsourcer and performing quality assurance checks to ensure customer
satisfaction and effectiveness of the outsourced teams.

The main duties include but are not limited
to:

• Preparation of files for outsourcing at
  specific time in dunning process; Customer responses due to demand letter
  sent within stipulated days.
• Objective of reduction of old debt though
  vigorous follow ups with outsourcer, negotiate payments terms with debtors
  within reasonable limits and ensuring that agreed terms are strictly
  adhered to.
• Ensuring quality of standards and process
  adherence of the outsourcer.
• Revision / application of the contract with
  outsourcer
• Effective reporting to monitor business KPIs
  for outsourcer vs. budget
• Resolve related queries within set KPIs.
• Provide information, drive debt collection
  strategy & principles to support agencies on debt collection.
• Support attorneys with Power of Attorneys and
  customer information whenever required.
• Allocate payments from agencies as an when
  required.
• Cooperate with other related units of customer
  service to ensure good information flow in the department,
• To undertake any other relevant duties as
  required meeting the departmental overall goals

Qualifications and experience

• Degree in Accounting, Business related field
  or equivalent.
• At least 3 years post qualification experience
  in Accounting environment, credit control and or debt collection

Skills and competencies

• Supervisory skills
• Developing and coaching skills
• Good interpersonal skills
• Time management skills
• High customer and process orientation
• Ability to deliver successfully under pressure
• Highly analytical and organized
• Good written and verbal communication skills
• Fluency in languages – Local Language and
  English

Closing date and application instructions