IT Technician Jobs Vacancy in Gatineau Quebec Canada at Brookfield Renewable Power

This position presents an opportunity to participate in a growth oriented company and to gain exposure to a unique industry. This role is ideally suited to a motivated, career oriented individual seeking a challenging opportunity.

Reporting to the Manager, IT Support the IT Technician will be responsible for providing level 1 technical phone desktop and remote access support to 900+ clients in order to resolve incidents and requests. More specifically, the Technician will have the following responsibilities:
* Provide level 1 support for all applications and assist clients in MS Office 2003 support by resolving issues within the applications, training-related requests, hardware and infrastructure;
* Log and track every call in the HEAT Tracking System and update throughout the day from initial contact to incident resolution;
* Provide technical support with issues pertaining to a high level network environment such as network printing, drive mapping, Active Directory permissions, Citrix access, file transfers and network connectivity for desktops, laptops and LAN networks;
* Be available to work between 7:00am to 7:00pm;
* Be available for a 24/7 emergency service, nights and weekends.

Candidate Profile
* 1-3 years experience in a technical support role, preferable in a large environment (500+ users) and/or degree/diploma in Information Technology or related discipline;
* MCDST(Microsoft Certified Desktop Support Technician) certification preferred;
* Advanced knowledge of Microsoft Word, Excel, Outlook, PowerPoint – all 2003 versions, Active Directory and basic knowledge of network environments;
* Strong organizational skills and the ability to perform multiple high priority tasks directly related to internal staff;
* Very strong interpersonal communication, problem resolution and conflict management skills;
* Good oral and written communication skills, in both French and English is essential;
* Ability to work in a fast pace environment while executing multiple tasks.

We offer a dynamic and professional work environment. All interested candidates should apply in confidence to Human Resources at:
cv-corporate@brookfieldpower.com

Please clearly indicate the reference number on your application