Position: Adventure
Travel Customer Service & Trip Operations Coordinator
Organization: Maple Leaf Adventures
Location: Victoria, British
Columbia
Travel Customer Service & Trip Operations Coordinator
Organization: Maple Leaf Adventures
Location: Victoria, British
Columbia
This
position is the ideal choice for a self-starter
position is the ideal choice for a self-starter
with solid communications and
coordination experience, who loves travel, the outdoors and the idea of
ecotourism at a very high level of professionalism.
If
you like writing and helping people with questions, administering projects in
precise detail, inspiring others, and coordinating the movements of people and
goods, this may be for you. (If you like just half of these things, this is not
for you.)
you like writing and helping people with questions, administering projects in
precise detail, inspiring others, and coordinating the movements of people and
goods, this may be for you. (If you like just half of these things, this is not
for you.)
This
is not a management position; we see the ideal candidate as someone
who seeks to master the job and grow in responsibility over time. If you’re
ready to give it your all as key member in an exciting organization, we’d like
to talk.
is not a management position; we see the ideal candidate as someone
who seeks to master the job and grow in responsibility over time. If you’re
ready to give it your all as key member in an exciting organization, we’d like
to talk.
The
Company
Company
Maple
Leaf Adventures is a small, privately owned company that has deliberately
chosen to have a quadruple bottom line: where environmental, social and
financial values are joined by the fun factor as critical metrics of our
company’s success. We are inspired by exploration, creating great experiences,
and the rich British Columbia and Alaska coast.
Leaf Adventures is a small, privately owned company that has deliberately
chosen to have a quadruple bottom line: where environmental, social and
financial values are joined by the fun factor as critical metrics of our
company’s success. We are inspired by exploration, creating great experiences,
and the rich British Columbia and Alaska coast.
Our
multi-day expedition cruises in remote BC and Alaska are internationally rated
as some of the top adventure travel experiences in the world. This comes from a
spectacular environment, a natural love of hosting guests, a disciplined
approach to operations, respect for people of all kinds along the coast, and
the vision to create something world-class.
multi-day expedition cruises in remote BC and Alaska are internationally rated
as some of the top adventure travel experiences in the world. This comes from a
spectacular environment, a natural love of hosting guests, a disciplined
approach to operations, respect for people of all kinds along the coast, and
the vision to create something world-class.
At
Maple Leaf, you will be a key part of a small, dynamic team that is dedicated
to these principles. You’ll be proud to work hard, with lots of attention to
detail, and participate in the rewards of growing, world-class adventure travel
company on our spectacular coast.
Maple Leaf, you will be a key part of a small, dynamic team that is dedicated
to these principles. You’ll be proud to work hard, with lots of attention to
detail, and participate in the rewards of growing, world-class adventure travel
company on our spectacular coast.
A
small business requires people to “wear several hats” and do work on different
professional levels. You will find this applies here. The focus of your work
will vary from season to season.
small business requires people to “wear several hats” and do work on different
professional levels. You will find this applies here. The focus of your work
will vary from season to season.
Position
Summary
Summary
Your
primary responsibility will be customer service (sales) including administering
and coordinating bookings and guest materials for our trips. Also important
will be the support you provide the operation of the trips, and some reception
duties.
primary responsibility will be customer service (sales) including administering
and coordinating bookings and guest materials for our trips. Also important
will be the support you provide the operation of the trips, and some reception
duties.
To
be successful, you need to have an innate love of helping people, excellent
time management skills, a love of teamwork, excellent writing skills,
proficiency with software, and be great at communicating about your workload to
your supervisor.
be successful, you need to have an innate love of helping people, excellent
time management skills, a love of teamwork, excellent writing skills,
proficiency with software, and be great at communicating about your workload to
your supervisor.
Areas
of Responsibility Include:
of Responsibility Include:
Guest
Sales, Service and Administration
Sales, Service and Administration
- Answer
trip inquiries (phone and email), assessing whether people are right for
our trips, helping them decide on a trip. - Arrange
and take bookings using our in-house CRM software, send quotes, brochures,
receipts, confirmations and pre-trip materials, and answer pre-trip
questions. - Help
achieve company’s goals for sales, manage reservation holds,
cancellations, waiting lists and follow-up emails to help maximize the
number of people who can travel each year. - Curate
all guest pre-trip forms, and output information in reports for crew. Send
post- trip communications. - Maintain
and edit welcome aboard package content and manage file storage/version
control in-house and published on website. Assist with updating brochures,
uploading to website, and keeping brochures section of site organized.
Help with simple changes to template emails and website, and misc testing
and copyediting. - Annually,
research, create and distribute trip boarding time matrix and instructions
for guests on getting to the ship. - Coordinate,
track and deliver promotions as assigned such as guest flights. - Coordinate
and track the souvenirs sold in our gift shop.
Administration
- Create
organizational systems and make improvements to your processes. - Assist
part-time with general reception in the office.
- Other
duties, as assigned.
Logistics,
Coordination
Coordination
- Research
and manage efficient crew and guest travel in and out of ports on the
coast and international border crossings. - Help
plan and arrange suppliers, supply systems, moorage as necessary in remote
parts of the coast and assist with the supplying of the ship. Troubleshoot
as needed. - Plan,
coordinate and track trip administration details such as land use reports,
onboard merchandise sales and inventory, and crew employment and training
documents. - Help
with the coordination and administration of other trip-related processes.
Skills
and Qualifications Required – The right attitude is everything!
and Qualifications Required – The right attitude is everything!
Below
are the qualifications that the perfect candidate would have; the world is not
perfect, so if you believe you are ready for the challenge, and you have the
attitude of a great team player, we encourage you to apply and explain how
you’ll kick this out of the park and why you have the experience to do that.
are the qualifications that the perfect candidate would have; the world is not
perfect, so if you believe you are ready for the challenge, and you have the
attitude of a great team player, we encourage you to apply and explain how
you’ll kick this out of the park and why you have the experience to do that.
- A
few years of professional work experience, with a mix of communications
and organizational duties. - Excellent
listener and verbal communication skills, with ability to quickly
establish a warm, mutually respectful rapport with others. - Proven
excellent written communications skills, and good typing speed. - Good
time management skills. - Proven
ability to work independently but as part of a close-knit team. - Good
analytical skills and attention to detail. - Problem-solver,
self-starter. - 4-year
degree or equivalent education and critical thinking demonstrated. - Proficiency
with professional office software including Excel, Word, Acrobat, Outlook. - Demonstrated
use of triple-bottom-line principles in your daily life.
Additional
Desirable Qualifications
Desirable Qualifications
An
individual with a “let’s make this happen” attitude will get most out of this
position.
individual with a “let’s make this happen” attitude will get most out of this
position.
- You
thrive in a fast-paced, “whatever it takes to get it done” work
environment. - Familiarity
with adventure travel or outdoor expeditions. - Ability
to help onboard the trips.
Compensation
and Location
and Location
- This
is a full-time position that pays a competitive salary with benefits
package. - This
position is in beautiful Victoria, B.C., capital of B.C.’s vibrant tourism
community, in an attractive office in old town. - You’ll
experience first-hand the magic of the adventures, rated the “Trip of a
Lifetime” by Frommer’s and one of the “50 Tours of a Lifetime” by National
Geographic Traveler, through experiencing the trips.
How
to Apply & Deadline
to Apply & Deadline
- Deadline
for applications is 11:59 pm on Thursday, July 28, 2016. - Please
send resume with cover letter to:
Jobs @MapleLeafAdventures.com*
No phone calls please.
