4-Star Hospitality Service Company Latest Jobs Vacancies

Teclab
Management Services Limited – Our client, a 4-Star Hospitality Service
Provider, requires the services of suitably qualified candidates for the
position below:

Job
Title:
Night Duty Manager
Location: Lagos

Job
Description

To
ensure the accuracy of accounting records and completing a number of
administrative functions to facilitate the growth of the organization and
its activities.

Task
Complexity:

Greet
guests upon arrival, check them in and provide them with any information
they need to enjoy their stay
Accurately
posting room fees, related taxes and other paid services, including
restaurant, Internet and resort fees, to each guest’s account daily.
Perform
night audit of hotel and outlet for revenue as per existing procedures.
Schedule
guest wake-up calls and reservations for the following day
Respond
to guest inquiries, concerns and complaints as needed
Perform
daily audit of housekeeping report and study occupancy reports to ensure
accuracy.
Administer
and compile daily Restaurant Revenue Report data and perform audit on
Service journals and r tapes to classify under different heads.
Verify
all account entries and balances, consolidate credit-card charges and
submit for payment.
Addressing
discrepancies and have the authority to apply discounts to settle a
guest’s account.
Monitor
audit journals and reports from front office computer system and point of
service.

Qualification(s)

First
Degree in Hotel Management, Accounting or its Equivalent.

Skills
and Competencies:

Effective
Management skills
Oral
and written communications
Report
generation
Microsoft
Office and Accounting Software
Data
analysis
Batch
processing, Billing, Mathematical aptitude
Organized,
Resourceful, Self-starter, Multi-tasker
Accuracy

Attitude:

Must
be Friendly, honest, transparent and diligent in all dealings.

Job
Title: Front
Office Manager
Location: Lagos

Core
purpose of the Job

To
ensure proper management of the reception area, receive visitors,
coordinate all front desk activities and provide professional and friendly
service to customers.

Task
Complexity

Trains,
cross -trains, and retrains all front office personnel.
Participates
in the selection of front office personnel.
Schedules
the front office staff.
Supervises
workload during shifts.
Evaluates
the job performance if each front office employee.
Maintains
working relationships and communicates with all departments.
Maintains
master key control.
Conducts
regularly scheduled meetings of front office personnel.
Wears
the proper uniform at all times. Requires all front office employees to
wear proper uniforms at all times.
Upholds
the hotel’s commitment to hospitality.
Prepare
performance reports related to front office.
Maximize
room revenue and occupancy by reviewing status daily. Analyse rate
variance, monitor credit report and maintain close observation of daily
house count.
Verifies
that accurate room status information is maintained and properly
communicated.
Resolves
guest problems quickly, efficiently, and courteously.
Updates
group information. Maintains, monitors, and prepares group requirements.
Relays information to appropriate personnel.
Reviews
and completes credit limit report.
Works
within the allocated budget for the front office.
Receives
information from the previous shift manger and passes on pertinent details
to the oncoming manager.
Checks
cashiers in and out and verifies banks and deposits at the end of each
shift.
Enforces
all cash-handling, check-cashing, and credit policies.
Monitor
high balance guest and take appropriate action.
Ensure
implementation of all hotel policies and house rules.
Operate
all aspects of Front Office computer system, including software
maintenance, report generation and analysis, and simple configuration
changes.

Job
Specification (Experience & Training)
Academic and Professional:

First
Degree in Hotel Management and relevant certifications will be an added
advantage.
Minimum
of 5 years experience.

Skills
and Competencies:

Effective
Management skills
Quality
Assurance and Time Management
Good
Administrative abilities
Good
Leadership skills
Attention
to details.
Oral
and written communications
Ability
make prompt Decisions

Attitude:

Must
be Friendly, honest, transparent and diligent in all dealings.

Job
Title: Night
Auditor
Location: Lagos

Core
Purpose of the Job

To
ensure the accuracy of accounting records and completing a number of
administrative functions to facilitate the growth of the organization and
its activities.

Task
Complexity

Greet
guests upon arrival, check them in and provide them with any information
they need to enjoy their stay
Accurately
posting room fees, related taxes and other paid services, including
restaurant, Internet and resort fees, to each guest’s account daily.
Respond
to guest inquiries, concerns and complaints as needed
Answer
phones and place reservations
Run
EOD computer functions so they are complete by the end of the shift
Prepare
guest bills for next-day checkouts and process reservation cards
Balance
cash drawers and record receipts
Facilitate
the deposit of guests’ valuables in hotel safe
Perform
night audit of hotel and outlet for revenue as per existing procedures.
Perform
daily audit of housekeeping report and study occupancy reports to ensure
accuracy.
Administer
and compile daily Restaurant Revenue Report data and perform audit on
Service journals and r tapes to classify under different heads.
Verify
all account entries and balances, consolidate credit-card charges and
submit for payment.
Addressing
discrepancies and have the authority to apply discounts to settle a
guest’s account.
Making
sure the front desk has adequate supplies, responsible for its cash drawer
and oversight of safe deposit access.
Audit
and balance reports from the day shifts
Schedule
guest wake-up calls and reservations for the following day
Monitor
audit journals and reports from front office computer system and point of
service.

Qualifications

First
Degree in Hotel Management, Accounting or its Equivalent. First Degree in
Hotel Management, Accounting and relevant certifications will be an added
advantage.
Minimum
of 5 years Experience, must have 2-3 years in a similar role.

Skills
and Competencies:

Effective
Management skills
Oral
and written communications
Report
generation
Data
analysis
Batch
processing, Billing, Mathematical aptitude
Organized,
Resourceful, Self-starter, Multi-tasker
Accuracy
Microsoft
Office and Accounting Software

Job
Title: Executive
Housekeeper
Location: Lagos

Core
purpose of the Job

Supervises
all housekeeping activities ensuring that assignments are planned,
discharged and executed, controlling the budget of the department and
ensuring the general maintenance of the hotel.

Task
Complexity:

Oversee
cleaning professionals in the facilities
Creating
work schedule and ensuring cleaning is done in an effective and timely
fashion
Handles
customer services and complains as well
Ordering
of cleaning items
Inform
workers about procedures and policies and ensure they adhere to it
Supervises
housekeeping employees and take disciplinary actions
Organize
inventories with account and general store for linen, uniform and fixed
assets
Assist
procurement department in selecting supplies for items related to house
keeping
Daily
inspection of public areas and employees locker rooms
Coordinating
the preventive maintenance schedule of rooms and public area with the
maintenance department.
Attending
to guest requests
Schedule
and Evaluate team performance and provide points of improvements
Ability
to drive change and look for operational efficiency
Conducting
quality inspections and ensuring proper knowledge of emergency team
members

Qualification(s)

First
Degree in Hotel Management or equivalent

Job
Specification (Experience & Training):

Academic
and Professional: First Degree in Hotel Management and Voluntary
Certification will be an added advantage.
Minimum
of 5 years experience with at least 2-3 years in a similar positions.

Skills
and Competencies: