CLOSE:15/05/2017
Director, Strategic Change, Communications and Learning
Reference 6728-18G27001
Location Global
Application Deadline Date 15-May-17
Category Strategy, Collaboration & Innovation
Type Open-ended, Full-time
International Role No – Only National
applicants will be considered.
applicants will be considered.
JOB DESCRIPTION
*Position
location to be determined by home country of successful candidate in a
jurisdiction (country or US State) where WVI is registered to operate.
Preferred location: Melbourne, Australia; United States; Manila, Philippines
and Kuala Lumpur, Malaysia.
location to be determined by home country of successful candidate in a
jurisdiction (country or US State) where WVI is registered to operate.
Preferred location: Melbourne, Australia; United States; Manila, Philippines
and Kuala Lumpur, Malaysia.
PURPOSE
OF POSITION:
OF POSITION:
The
Strategic Change Director role is responsible for managing the Strategic
Change, Communications and Training function for WV IT. This function supports
the Global CIO and Senior Directors in the implementation of WV IT strategic
change initiatives that support the achievement of organization goals. This
role manages strategic change, communication and training support across all
the WV IT functional areas and across multiple regions. It plays an integral
part in the implementation of the WV IT Target Operating Model within WV IT and
in the expansion of the WV IT Target Operating Model to National Office ICT
staff.
Strategic Change Director role is responsible for managing the Strategic
Change, Communications and Training function for WV IT. This function supports
the Global CIO and Senior Directors in the implementation of WV IT strategic
change initiatives that support the achievement of organization goals. This
role manages strategic change, communication and training support across all
the WV IT functional areas and across multiple regions. It plays an integral
part in the implementation of the WV IT Target Operating Model within WV IT and
in the expansion of the WV IT Target Operating Model to National Office ICT
staff.
KEY
RESPONSIBILITIES:
RESPONSIBILITIES:
Business
and IT Strategy:
and IT Strategy:
·
Develops the tactical components and strategies to achieve goals
and works with GICT Senior Directors and Managers to facilitate the development
of strategies to achieve goals.
Develops the tactical components and strategies to achieve goals
and works with GICT Senior Directors and Managers to facilitate the development
of strategies to achieve goals.
·
Works with business partners to understand business needs.
Works with business partners to understand business needs.
·
Manages the development and implementation of IT initiatives to
support business strategy.
Manages the development and implementation of IT initiatives to
support business strategy.
Change
Management:
Management:
·
Articulates change and works with Global ICT Leadership to
articulate change and develop and implement an appropriate change management,
training and communications plan.
Articulates change and works with Global ICT Leadership to
articulate change and develop and implement an appropriate change management,
training and communications plan.
·
Is active and visible throughout the change process.
Is active and visible throughout the change process.
·
Provides frequent, communication to department/organization and
clients about the change (i.e., rationale, expected outcomes, the “big”
picture) and the impact of the change (individual and business).
Provides frequent, communication to department/organization and
clients about the change (i.e., rationale, expected outcomes, the “big”
picture) and the impact of the change (individual and business).
·
Builds a coalition of sponsorship (managers, staff and clients)
and manages resistance to the change.
Builds a coalition of sponsorship (managers, staff and clients)
and manages resistance to the change.
·
Identifies and removes obstacles to change.
Identifies and removes obstacles to change.
Governance:
·
Assists GICT Senior Leadership to educate customers on the demand
management and governance process.
Assists GICT Senior Leadership to educate customers on the demand
management and governance process.
·
Develops and implements a change management, communications and
training strategy to facilitate demand management and governance process compliance.
Develops and implements a change management, communications and
training strategy to facilitate demand management and governance process compliance.
Process
Improvements:
Improvements:
·
Works with Global ICT leadership to initiate and manage the
improvement processes that impact customer satisfaction and relationships.
Works with Global ICT leadership to initiate and manage the
improvement processes that impact customer satisfaction and relationships.
·
Owns the change management, training and communications plan for
the designated processes and is accountable for ensuring that the plan is
followed.
Owns the change management, training and communications plan for
the designated processes and is accountable for ensuring that the plan is
followed.
Finance:
·
Participates in the development of IT budgets.
Participates in the development of IT budgets.
·
Tracks and takes appropriate steps to stay within budget.
Tracks and takes appropriate steps to stay within budget.
·
Provides high-quality services at optimal cost to customers.
Provides high-quality services at optimal cost to customers.
·
Measures service performance and implements improvements.
Measures service performance and implements improvements.
Service
Level Agreements (SLAs):
Level Agreements (SLAs):
·
Participates and provides input to the SLA development process.
Participates and provides input to the SLA development process.
·
Works with GICT Senior Leadership to develop and implement a
change management, communications and training plan to ensure internal SLAs are
negotiated and met.
Works with GICT Senior Leadership to develop and implement a
change management, communications and training plan to ensure internal SLAs are
negotiated and met.
Vendor
Management:
Management:
·
Provides advice and counsel to the vendor relationship
decision-making and contract development processes.
Provides advice and counsel to the vendor relationship
decision-making and contract development processes.
·
Assists to ensure contracts are in place.
Assists to ensure contracts are in place.
·
Reviews service provider performance.
Reviews service provider performance.
·
Identifies and confirms performance problems and notifies contract
managers.
Identifies and confirms performance problems and notifies contract
managers.
Resource
Management:
Management:
·
Meets regularly with team to gather work statuses.
Meets regularly with team to gather work statuses.
·
Discusses work progress and obstacles.
Discusses work progress and obstacles.
·
Provides advice, guidance, encouragement and constructive
feedback.
Provides advice, guidance, encouragement and constructive
feedback.
·
Ensures work, information, ideas, and technology flow freely
across teams.
Ensures work, information, ideas, and technology flow freely
across teams.
·
Establishes measurable individual and team objectives that are
aligned with business and organizational goals.
Establishes measurable individual and team objectives that are
aligned with business and organizational goals.
·
Documents and presents performance assessments.
Documents and presents performance assessments.
·
Recognizes and rewards associates commensurate with performance.
Recognizes and rewards associates commensurate with performance.
·
Implements organizational practices for staffing, EEO, diversity,
performance management, development, reward and recognition, and retention.
Implements organizational practices for staffing, EEO, diversity,
performance management, development, reward and recognition, and retention.
Workforce
Planning:
Planning:
·
Identifies the roles, skills and knowledge required to achieve
goals.
Identifies the roles, skills and knowledge required to achieve
goals.
·
Ensures staff has the resources and skills needed to support all
work initiatives within multiple COCs or functions.
Ensures staff has the resources and skills needed to support all
work initiatives within multiple COCs or functions.
·
Makes significant contributions to build ICT capability in GICT
and the field through the development of an integrated learning function and
delivery of competency based target learning initiatives.
Makes significant contributions to build ICT capability in GICT
and the field through the development of an integrated learning function and
delivery of competency based target learning initiatives.
·
Participates in IT workforce deployment activities.
Participates in IT workforce deployment activities.
KNOWLEDGE,
SKILLS & ABILITIES:
SKILLS & ABILITIES:
·
Bachelor’s or Master’s Degree in Business Administration, or other
related field. Or equivalent work experience.
Bachelor’s or Master’s Degree in Business Administration, or other
related field. Or equivalent work experience.
·
Requires experience in managing teams and building relationships
with people at a variety of levels.
Requires experience in managing teams and building relationships
with people at a variety of levels.
·
8-10 years’ experience in change management, training and
communications related fields, preferably within a global organisation.
8-10 years’ experience in change management, training and
communications related fields, preferably within a global organisation.
·
Typically has 10 to 15 years of business/industry work experience,
with knowledge of one or more processes/services.
Typically has 10 to 15 years of business/industry work experience,
with knowledge of one or more processes/services.
·
Requires demonstrated ability to launch and deliver multiple
project(s) on time and within budget.
Requires demonstrated ability to launch and deliver multiple
project(s) on time and within budget.
·
Willingness and ability to travel domestically and
internationally, as necessary.
Willingness and ability to travel domestically and
internationally, as necessary.
Working
Environment/Conditions:
Environment/Conditions:
·
The position requires ability and willingness to travel
domestically and internationally up to 30% of the time.
The position requires ability and willingness to travel
domestically and internationally up to 30% of the time.
·
