Our client, an established MNC with strong regional presence in the IT industry, is looking for IT Helpdesk/Service Desk to join their multiple projects. You will expect yourself with a good career prospects which will strongly help to build your career profile.
Ref. No: SV2011-012
IT Helpdesk – Chinese speaking (Central, MNC)
(Singapore)
Responsibilities:
• Respond to the incoming enquiries/request (call, e-mail etc.)
• Record and manage all issues in Service Management System.
• Perform 1st level trouble-shooting on basic desktop issues.
• Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement).
• Provide timely status update on issues escalated and to ensure timely tickets resolution & closure within SLA.
• Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
Requirements:
• At least with Higher NITEC in IT or equivalent.
• Preferably candidates with at least 1 year IT support experience especially in the IT service desk environment.
• Customer-oriented, patient, meticulous and a strong team player.
• Possess good communication and interpersonal skills.
We regret that only shortlisted candidates will be notified.
Interested applicants kindly email your resumes in MS Word format with your most recent photo to recruit16@tbchr.com, stating the following details:
• Name, Address (permanent/correspondence), NRIC, Contact & Email
• Availability & related work experiences
• Current/last drawn salaries
• Expected salary
• Position applied for
Closing Date: 10-08-11.
