Moving can feel like stepping into the unknown. Whether it’s your first time or your fifth, there’s always something new to learn—or some surprise waiting around the corner. While most professional movers do a solid job, there are quite a few things they won’t openly share with you… unless you know what to ask.To help you navigate your next move like a pro, we’re revealing the truths most movers won’t tell you—but that you definitely need to know.
Not All Movers Are Created Equal
Just because a company looks professional on the surface doesn’t mean they operate with transparency, reliability, or care. Anyone can rent a truck, make a website, and call themselves movers. That doesn’t mean they’re experienced, insured, or prepared for unexpected challenges.
Insider Tip: Always verify credentials. Make sure your movers are licensed, bonded, and insured. If you’re hiring for a business relocation, choose providers with proven experience in commercial moving services—not just residential jobs.
The Lowest Estimate Isn’t Always the Cheapest in the End
When comparing moving quotes, the lowest bid might be tempting—but it can come with hidden fees, vague terms, or unexpected upcharges. Some companies lure customers with “low-ball” estimates and then add costs for stairs, long carry distances, bulky items, or even tape and shrink wrap.
Insider Tip: Always request a binding estimate or “not-to-exceed” quote in writing. Ask for all fees to be itemized so there are no surprises on moving day.
Movers Aren’t Liable for Everything They Transport
Here’s something many people don’t realize until it’s too late: movers may not fully reimburse you if something breaks. Standard liability coverage is often limited to around $0.60 per pound, per item. That means if your 20-pound flat-screen TV gets damaged, you might only receive $12.
Insider Tip: Ask about full-value protection or look into third-party insurance. Companies like Pack it Up Moving & Storage often provide optional coverage that’s far more comprehensive than the default.
They May Not Pack as Carefully as You Would
Professional packers are fast—but speed doesn’t always equal caution. If you’re paying for full-service packing, don’t assume your fragile items are being wrapped with the same level of care you’d use yourself. Boxes may be overstuffed, under-labeled, or poorly balanced.
Insider Tip: Supervise the packing process if you can, especially for delicate or high-value items. Or pack those items yourself to ensure they’re handled properly. Some companies offer packing-only services as well, so you can choose exactly what you want packed and how.
Storage Can Get Expensive—Fast
Need to store your belongings between moves? Be prepared: what starts as a short-term solution can turn into a long-term cost. Some movers charge daily or weekly storage rates that add up quickly, and they may not explain this unless you ask.
Insider Tip: If you need storage, clarify the pricing, terms, and access policy upfront. With a company like Pack it Up Moving & Storage, you can often bundle moving and storage into one contract—which can be more affordable and less stressful in the long run.
Delays Happen (and You Might Be Left Waiting)
Not every moving day runs like clockwork. Movers often have multiple clients in a day or share long-distance truckloads across several customers. If something goes wrong earlier in the day—or if the crew underestimates the time needed for another job—you could be stuck waiting.
Insider Tip: Schedule early-morning slots and confirm your time window a day or two ahead. If you’re booking long-distance or interstate moves, ask for guaranteed delivery dates in writing. Otherwise, your belongings could take longer than expected to arrive.
Some Movers Avoid Specialty Items
While most movers will gladly load up furniture, boxes, and standard appliances, there are certain items they may refuse to move—either because of liability, fragility, or regulations. These often include pianos, pool tables, safes, firearms, plants, and hazardous materials.
Insider Tip: Ask your mover for a list of items they won’t transport. If you’re moving office equipment or sensitive gear, hire specialists in commercial moving services who are trained to handle such things safely and legally.
Conclusion: The Truth Will Move You (Smarter)
The moving process already comes with enough stress—you don’t need unexpected surprises adding to the chaos. Knowing what movers won’t tell you empowers you to ask the right questions, compare services thoroughly, and protect your time, money, and possessions.Whether you’re moving a one-bedroom apartment or relocating your entire business, choosing the right company makes all the difference. Pack it Up Moving & Storage offers transparent pricing, expert-level care, and both residential and commercial moving services—so you can feel confident that every box, chair, and computer monitor arrives safely.