Responsibilities:
CORE COMPETENCIES
• Ability to communicate at all levels, both technical and non-technical
• Professional, confident manner
• Time management skills
• effective communication (written and oral), telephone and listening skills.
• Ability to perform well as part of a team under direct supervision
• Strong customer focus with prior experience in a customer service role
• Strong interpersonal skills
• Analytical and diagnostic skills
• Desire to work in a rapidly changing environment
• Demonstrated ability to prioritize tasks and work under pressure.
• Demonstrated ability to actively participate and work within a team.
• Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes.
DESIRABLE SKILL REQUIREMENTS
• Experience with current help desk software and hardware technologies
• Familiar with service request Management
• Familiar with Remedy 7.x
• Knowledge of Contact Centre environment.
Requirements:
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery.
• Up to 2 years experience in providing Help Desk services.
• Previous experience in customer service support.
Interested candidates are invited to forward detailed resume including:
– Reasons for leaving each past and present employments
– Last Drawn / Current / Expected Salary
– Date of Availability
To Jamie at jamiekhoo@rmagroup.com.sg
