- Great team environment
- Staff discounts on products
As the face of the company, you will be responsible
for delivering the highest level of Customer Service, providing product
information, including spare parts and processing receipts.
This is a permanent role with a market leading kitchenware provider.
You will be provided with full product and system training giving you all the
skills required to excel in this role.
for delivering the highest level of Customer Service, providing product
information, including spare parts and processing receipts.
This is a permanent role with a market leading kitchenware provider.
You will be provided with full product and system training giving you all the
skills required to excel in this role.
In this role, you will be responsible for:
Answering
calls in a prompt and polite manner
calls in a prompt and polite manner
Assisting
consumers in selecting the correct service and processing payments
consumers in selecting the correct service and processing payments
Enter
bookings,
bookings,
liaising with the warehouse, service agents and accounts department
provide quotes and action amendments/cancellations
Communicate
issues through different departments and with managerial staff
issues through different departments and with managerial staff
Maintain a
high level of service with key accounts
high level of service with key accounts
Submitting
and resolving complaints/queries
and resolving complaints/queries
Assistance
with general administrative duties
with general administrative duties
To be successful in this role, you must:
Have a high
attention to detail
attention to detail
A minimum of
2 years’ experience in an inbound customer service position (industry
experience desirable but not essential)
2 years’ experience in an inbound customer service position (industry
experience desirable but not essential)
The ability
to handle conflict
to handle conflict
The ability
to work in a committed scheduling environment aligned to meeting customer needs
to work in a committed scheduling environment aligned to meeting customer needs
Tech Savvy
and able to familiarise with software and systems quickly
and able to familiarise with software and systems quickly
The ability
to multi task
to multi task
In return you will enjoy the benefits of staff discounts to purchase these well
known household brand appliances!
Only those with the right to obtain permanent work in Australia need apply.
Please attach your CV now (Word Format) or email Chezelle at
chezelle.richards@MomentumConsulting.com.au
Thank you for considering this fantastic opportunity!! Please note to an
expected high volume of applications only short listed candidates will be
contacted.
