Level 1 & 2
- $56k
Per Annum + Super - Long
Term Career Development Opportunities - Permanent
Role working with a Fantastic Team & Manager
About
the role
A rare opportunity has arisen for a Technical Support Officer to join a leading ASX
Listed electronics technol
the role
A rare opportunity has arisen for a Technical Support Officer to join a leading ASX
Listed electronics technol
gy company located nearby to Parramatta,
representing a very well known brand in their field. You will be
responsible to provide a high level of technical support and troubleshooting to
customers, suppliers, field sales representatives and national branches on
a full-time permanent basis. Enjoy working with a truly supportive
team and manager that will invest the time to develop and support you
throughout your long-term career with the business. Flexibility with working
hours will be essential as the team operate between the hours of 7:00am to
8:00pm on a rotating roster.
Some of your main
responsibilities will include:
- Liaise
with customers and branch staff regarding technical electronic queries. - Provide
technical data and other support material to branch staff for use with
customers. - Provide
assistance and handle queries from major suppliers. - Maintain
current knowledge of new product developments in the market and be able to
answer customer enquiries. - Commissioning,
systems set up and design of various technology and communication
products. - Modification
of new products for project requirements and testing/debugging of new
products. - Create
and maintain a knowledge base containing product information. - Maintain
adequate technical information and files for national branches. - Log
all communications and escalations into CRM system. - Provide
training to customers and branch employees on product use. - Ensure
that adequate records are maintained in relation to warranty products.
Your
profile will demonstrate:
profile will demonstrate:
- Recent
proven experience in a similar role will be very highly regarded. - Experience
in the following areas within electronics
will also be highly regarded: CCTV/IP, MATV,
security camera/alarm systems and TV/Audio. - A
genuine desire to assist end users and enhance customers’ experience. - Excellent
problem solving and customer service skills. - Ability
to effectively communicate both in oral and written form. - Self-motivated
and able to work under pressure. - Present
professionally and be flexible to work on a rotating roster and/or after
hours support. - Be
technically minded and posses sound technical knowledge. - Proven
ability to add value as a part of a diverse and dedicated team.
Benefits
to you:
to you:
- Attractive
salary package on offer plus the potential to influence earnings. - Permanent
full-time position working in a large and fun team. - Unlimited
career growth opportunities across various business units. - Professional
and newly built corporate office space. - Ample
parking available onsite. - Work
for an ASX company who dominate the market in their field.
Want
more information?
If you require any further information about this position, please call Maralen
Nehme on 9615 5350 or email maralen.nehme@randstad.com.au
more information?
If you require any further information about this position, please call Maralen
Nehme on 9615 5350 or email maralen.nehme@randstad.com.au