Glance Intuit is a lightweight, secure screen‑sharing tool offered by Intuit, designed to help QuickBooks Online, ProConnect Tax, and TurboTax users connect with Intuit support agents for faster, visual assistance. Through your browser at glance.intuit.com, the download initiates automatically, launching a session where support agents can view your screen (only with your permission and session code) to resolve issues more efficiently.
Summary Table
| Step | Action |
|---|---|
| Visit | Go to glance.intuit.com |
| Download | App downloads automatically |
| Install | Grant necessary permissions |
| Start Session | Contact support & share code |
| End Session | Click hang-up when done |
Why Use Glance?
- See and be seen instantly: Eliminate long explanations—support agents can view your screen, speeding up troubleshooting .
- Secure and respectful: Agents cannot control your mouse or files unless you explicitly grant control; you retain full control and can end the session at any time .
- Minimal footprint: The software is lightweight and installs quickly on Windows or Mac.
How to Download & Install Intuit Glance?
1. Visit the Official Site
Go to glance.intuit.com — the download will typically begin automatically.
2. Install the App
- On Windows: Run the
.exefile (e.g., GlanceGuestSetup_x.x.x.exe) and allow the installer to complete. - On Mac: Unzip and launch Glance Guest.app, then grant screen-sharing permissions in System Preferences if prompted.
3. Grant Permissions
If your system prompts for permission to share your screen, follow on-screen instructions to allow access.
Starting a Remote Session
- Contact Intuit support (QuickBooks Online or ProConnect Tax) and ask to begin a Glance remote session.
- Navigate back to glance.intuit.com and click the “Having Trouble” link (typically bottom-left of the page), or follow the agent’s directions.
- A popup with a 5-digit code appears—share this with the agent to begin the session .
- The agent can now view (and, only if allowed, control) your screen; you can end the session anytime via the red hang‑up button.
Safety & Privacy
- Official and legitimate: This is Intuit’s only supported remote tool; any alternative tool may be unauthorized.
- Encrypted & session‑based: Connections are secure and do not persist beyond a single session.
- No data storage: Shared information is not recorded or saved after the session ends .
- Stay in control: You control when the session starts and ends. If you’re uncomfortable, simply click the hang-up button.
- Mobile devices unsupported: Glance does not work on phones or tablets—only Windows and Mac desktops are supported.
Tips & Troubleshooting
- Download fails? Try refreshing the page, switching browsers, or disabling VPN/firewalls .
- Concerned about residual permissions after uninstall? Use a reliable uninstaller, and manually revoke screen‑recording access in Mac’s Security & Privacy settings.
- Curious about legitimacy? Many users confirm via QuickBooks forums: “it is legit… we use it to view your screen… We won’t be able to control your screen, just view it…”.
Final Thoughts
Glance.intuit.com provides a fast, trustworthy, and user-friendly way to get effective support with QuickBooks and Intuit tools. The process is designed around your convenience, with security and control firmly in your hands. Feel free to revisit this guide anytime you need smooth and safe Glance support—and let me know if you’d like a downloadable PDF or quick video walkthrough!
