LinkServe Limited an Information Technology Service provider recruiting
Job Title: Head, Customer Service
Ref: HCS 016
Job Description
• Developing and achieving performance goals (long/short term) and objectives in order to achieve customer promise expectations.
• Manage and ensure resolution of customer complaint, and work towards non-repetition of the same issues based on quality of service and expected level of service.
• Measure the performance and acceptance of customer service delivery and implement change; to advance customer understanding and use of service and product.
• Follow up on every client that called in for support, re-opening unsatisfactorily resolved issues and monitor progress to a complete and satisfactory resolution.
• Present to management periodic statistics and report on total number of renewals, total number of reported problems, and total number of closed and pending issues.
Requirements
• A relevant degree in public or business administration or in human resources management.
• Minimum of 8yrs: (6) years working experience in customer service management or related activities.
• Outstanding diplomacy that will consistently produce win-win result for the customer and the company.
• Good knowledge of computer use as well as good interpersonal and communication skills.
• Ability to deal patiently with complaints and to remain courteous when faced with difficult people.
• Absolute passion for ensuring great customer service experience with every customer.
• Good leadership skills and ability to create ideas to ameliorate customer service standards.
Method of Application
Only qualified persons should apply with their detailed curriculum vitae along with a one (1) page covering letter.
All applications must be submitted online to jobs@linkserve.net latest 3rd February, 2011
All applications should quote the appropriate reference codes as subject title.
Only short-listed candidates will be contacted
