Job
Description
Description
We are looking to recruit a dynamic,
result-oriented individual to occupy the position of the Branch Manager
result-oriented individual to occupy the position of the Branch Manager
The Role
Accountable for the branch business by ensuring that all customers receive a
consistently high quality service by effectively managing and developing all
available resources (staff, systems, processes) and ensuring that a strong
customer-focused service culture becomes entrenched in the branch. Responsible
for growing the branch profitability through proactive identification of sales
opportunities and selling. Identify and assess the risks faced by the branch
and maintain an effective system of controls to reduce.
Accountable for the branch business by ensuring that all customers receive a
consistently high quality service by effectively managing and developing all
available resources (staff, systems, processes) and ensuring that a strong
customer-focused service culture becomes entrenched in the branch. Responsible
for growing the branch profitability through proactive identification of sales
opportunities and selling. Identify and assess the risks faced by the branch
and maintain an effective system of controls to reduce.
Key Responsibilities
• Ensure that customer service
standards are set and maintained in line with the requirement of each market
segment
• Ensure that customer needs are anticipated and met through
provision of appropriate products and services via the most suitable channel.
• Conduct a needs analysis to identify customer needs effectively
when opening new accounts or giving product advice.
• Identify major risks affecting the support function and ensure
the necessary steps are taken to measure, monitor and control these risks
• Ensure maintenance of an effective control structure, with
control activities defined at each level and duties appropriately segregated
• Monitor internal controls to ensure their adequacy and
effectiveness. Recommend revision of controls where appropriate, to address new
or previously uncontrolled risks.
• Develop micro market sales plans to achieve responsive sales
budgets / targets for branch
• Gain a sound understanding of the different local market segments
in the branch’s area of operation
standards are set and maintained in line with the requirement of each market
segment
• Ensure that customer needs are anticipated and met through
provision of appropriate products and services via the most suitable channel.
• Conduct a needs analysis to identify customer needs effectively
when opening new accounts or giving product advice.
• Identify major risks affecting the support function and ensure
the necessary steps are taken to measure, monitor and control these risks
• Ensure maintenance of an effective control structure, with
control activities defined at each level and duties appropriately segregated
• Monitor internal controls to ensure their adequacy and
effectiveness. Recommend revision of controls where appropriate, to address new
or previously uncontrolled risks.
• Develop micro market sales plans to achieve responsive sales
budgets / targets for branch
• Gain a sound understanding of the different local market segments
in the branch’s area of operation
• Manage the sales tracking system and provide coaching and
feedback to the team
• Visible assist the branch in achieving targets and standards of
performance by revenue and expenditure with emphasis on the containment of
controllable costs.
• Optimize and streamline existing systems, processes and controls
for cost-effective service delivery
• Ensure the effective roll-out of Change initiatives through
tracking and reporting on projects and conducting readiness assessments.
feedback to the team
• Visible assist the branch in achieving targets and standards of
performance by revenue and expenditure with emphasis on the containment of
controllable costs.
• Optimize and streamline existing systems, processes and controls
for cost-effective service delivery
• Ensure the effective roll-out of Change initiatives through
tracking and reporting on projects and conducting readiness assessments.
Qualification Required & Experience
• Good First Degree in a business
related field. A Masters Degree is preferable. Institute of Bankers or related
professional qualification would be an advantage
related field. A Masters Degree is preferable. Institute of Bankers or related
professional qualification would be an advantage
Experience
• A seasoned banker with 5 years branch
banking experience
• Experience in managing a diverse range of people and activities
is essential
• Comprehensive knowledge of banking laid-down policies and
procedures relating to all areas under control
• Knowledge of retail banking value proposition
• Knowledge of business economics and financial management
principles and practice
• Knowledge of risk management and credit principles, including
group dynamics
banking experience
• Experience in managing a diverse range of people and activities
is essential
• Comprehensive knowledge of banking laid-down policies and
procedures relating to all areas under control
• Knowledge of retail banking value proposition
• Knowledge of business economics and financial management
principles and practice
• Knowledge of risk management and credit principles, including
group dynamics
Personal Competencies
• Ability to communicate clearly
verbally and in writing when interpreting and explaining information relating
to business plans, strategy, product benefits, service provision etc.
• Good presentation and negotiation skills
• People management skills, including team building, motivation,
team goal planning and the ability to use team expertise to full advantage
• Socially confident, quick to establish rapport, able to maintain,
team goal planning and the ability to use team expertise to full advantage
• Ability to reinforce standards and objectives
• Results-orientated, strongly motivated to achieve, adheres to
deadlines
• Customer service – oriented
• Team player – approachable, receptive to ideas / feedback from
others
• Assertive – able to handle conflict, stand by principles and put
forward ideas despite opposition
verbally and in writing when interpreting and explaining information relating
to business plans, strategy, product benefits, service provision etc.
• Good presentation and negotiation skills
• People management skills, including team building, motivation,
team goal planning and the ability to use team expertise to full advantage
• Socially confident, quick to establish rapport, able to maintain,
team goal planning and the ability to use team expertise to full advantage
• Ability to reinforce standards and objectives
• Results-orientated, strongly motivated to achieve, adheres to
deadlines
• Customer service – oriented
• Team player – approachable, receptive to ideas / feedback from
others
• Assertive – able to handle conflict, stand by principles and put
forward ideas despite opposition
• Self-motivated and energetic
• Integrity and honesty
• Integrity and honesty
How to Apply
Interested persons may e-mail their application
letter with current Curriculum Vitae (CV) to:
letter with current Curriculum Vitae (CV) to:
recruitmentghana@stanbic.com.gh
Closing Date: 11
November, 2013
November, 2013
