Organisation: Telecoms Network Support Company
Duty Station: Kampala, Uganda
Reports to: Director, IT
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to
recruit for it valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
recruit for it valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
Job Summary: The Senior Mana
ger, Network Infrastructure and User Support will manage
the provision of hands-on technical support on all IT related issues (hardware,
software and network related) to end users across the organisation.
Key Duties and
Responsibilities:
Responsibilities:
· Support the Director, IT in communicating the division’s strategic
direction and objectives to all staff. Translate the strategy into specific
deliverables for the unit.
direction and objectives to all staff. Translate the strategy into specific
deliverables for the unit.
· Assist in the definition of IT strategies, plans, policies, projects and
service levels.
service levels.
· Develop policies, processes and procedures that ensure incident
management and control and define how IT related issues are identified,
received, documented and corrected.
management and control and define how IT related issues are identified,
received, documented and corrected.
· Keep abreast with the global and local best practices as it relates to
the unit’s activities.
the unit’s activities.
· Continuously review the unit/team’s activities, make recommendations for
improvement and implement approved initiatives to ensure enhanced performance
of the team.
improvement and implement approved initiatives to ensure enhanced performance
of the team.
· Identify required resources, personnel, funding to achieve the unit’s
strategy.
strategy.
· Establish and maintain relationships with key internal and external
stakeholders
stakeholders
· Coordinate the provision of first-level support to resolve IT related
issues and technical problems such as: Hardware operational issues e.g. network
connectivity, printing errors, drive failure, etc; LAN/ WAN/ Server downtimes;
Application use and operation, particularly Microsoft Office suites; and Software
installation and configuration e.g. client applications, anti-virus utilities,
printer drivers, etc.
issues and technical problems such as: Hardware operational issues e.g. network
connectivity, printing errors, drive failure, etc; LAN/ WAN/ Server downtimes;
Application use and operation, particularly Microsoft Office suites; and Software
installation and configuration e.g. client applications, anti-virus utilities,
printer drivers, etc.
· Actively coordinate the activities of the IT helpdesk and ensure
adherence to defined policies and procedures.
adherence to defined policies and procedures.
· Coordinate the maintenance of error logs and ensure that appropriate
steps are taken to facilitate speedy resolution of recurring service requests.
steps are taken to facilitate speedy resolution of recurring service requests.
· Coordinate the periodic analysis of issues and requests to identify
frequently recurring issues and thus facilitate their speedy/efficient
resolution
frequently recurring issues and thus facilitate their speedy/efficient
resolution
· Ensure the escalation of irresolvable issues to relevant specialists in
other units e.g. LAN/WAN and hardware operational problems to Network and
Infrastructure Support team; enterprise solutions-related issues to Enterprise
Solution support team.
other units e.g. LAN/WAN and hardware operational problems to Network and
Infrastructure Support team; enterprise solutions-related issues to Enterprise
Solution support team.
· Offer input on possible enhancements to existing systems/ products,
based on user queries/ feedback.
based on user queries/ feedback.
· Provide input into the selection of end user hardware and software based
on knowledge of technical issues associated with the proposed brands.
on knowledge of technical issues associated with the proposed brands.
· Coordinate the activities of external vendors for asset maintenance and
repair.
repair.
· Keep abreast of new end user technologies and apply knowledge to the
client.
client.
· Implement the function’s work programs and plans in line with agreed
upon procedures and guidelines.
upon procedures and guidelines.
· Plan and manage the human and material resources of the unit to optimise
performance, morale and enhance productivity.
performance, morale and enhance productivity.
· Supervise inter-functional relations to ensure synergy across the
various departmental functions.
various departmental functions.
· Provide leadership and guidance to team members and manage subordinates’
performance towards the achievement of overall team objectives.
performance towards the achievement of overall team objectives.
· Monitor and control the budgetary needs of the unit.
· Prepare/compile agreed periodic activity and performance reports for the
attention of the Director, IT.
attention of the Director, IT.
· Perform any other duties as assigned by the Director, IT.
Qualifications,
Skills and Experience:
Skills and Experience:
· The applicant should hold a first degree or its equivalent in a relevant
discipline.
discipline.
· Possession of a postgraduate/ professional qualification in a related
field will be an added advantage.
field will be an added advantage.
· At least eight (8) to twelve (12) years’ experience with at least three
(3) years in a Managerial role.
(3) years in a Managerial role.
How to Apply:
All suitably qualified candidates should visit the web
link below and create a profile on the NFT Consult website by entering their
e-mail addresses. Please visit web link below and click Apply now if convinced
you have the job requirements. The applications/CVs should be prepared in
English and submitted in either MS Word or PDF format will be considered.
link below and create a profile on the NFT Consult website by entering their
e-mail addresses. Please visit web link below and click Apply now if convinced
you have the job requirements. The applications/CVs should be prepared in
English and submitted in either MS Word or PDF format will be considered.
