Job
description
Group
Chief Operations Officer
A rare opportunity
exists to be part of their group executive team in this newly established role.
As Group Chief
Operations Officer, you will have plenty of opportunity to help decide
operational strategy and wha
t direction the customer experience should take
within the group. You will create practical strategies and solutions to:
elevate and drive operational efficiency; centralize or enable shared services;
improve productivity; enhance customer service; process re-engineer; optimize
technology; harness and analyze information knowledge and systems and increase
sales through sale process improvement. You will manage Information Technology,
the Central Project Office, Data Analytics, Call Centre and Loyalty Programme
departments to enable both efficiency and effectiveness improvements across the
Group.
Requirements
comfortable with complexity and who possesses a wide range of abilities
including analytical and problem solving skills in order to determine strategy
and execution. In addition you will be a persuasive communicator with good negotiation
skills to work across the group and influence at all levels and to convince
others to share your vision. And of course you’ll need to be someone who
positively embraces change. Ten years’ experience in a corporate environment as
Head of Operations in the financial services industry is required. A Business,
Accounting, Actuarial or IT Degree is a minimum requirement and an MBA or
similar is considered advantageous.
Company
profile
most progressive and leading edge group of companies in the financial services
sector. With an enthusiasm for innovation as a means for delivering outstanding
service and operational efficiency along with a commitment customer
responsiveness, BIHL attracts professionals who relish challenge, thrive on
change and have passion for what they do.
Closing
date and application instructions
view the full job profile.
Closing date for applications is 24 June,
2016.
