Web Services
Manager
University of
Guelph-Humber IT Department
Created from a
partnership between the University of Guelph and the Humber Institute of
Technology and Advanced Learning, the University
of Guelph-Humber combines the strengths of each institution to
meet the demands of higher education in today’s market.
This key role is an
exciting career opportunity for a digital leader and communicator who can
interact effectively with a dynami
c array of industry and business partners to
ensure the planning and deployment of leading-edge solutions in this
ever-changing field. Working
in Toronto, the Manager, Web Services, will provide high-level
support and advice to senior management, while being in charge of building and
executing the digital communication strategy for the University of
Guelph-Humber’s main website to support institutional goals, brand and
reputation. Reporting to the Department Head, Finance & Administration,
University of Guelph-Humber (UofGH), you will assume all staffing
responsibilities (hiring, developing, coordinating, etc.) for the growing team
of individuals that provide web development, technology and content support.
You will also serve as one of the key content generators, along with overseeing
service delivery, strategic planning and execution, budgeting and procurement,
and departmental administration.
Your specific duties
as Web Services Manager will encompass:
- strategic
and operational oversight of Web Services Department; - hands-on
leadership and editorial guidance for the creation of digital promotion
and the optimization of the online experience for prospective and current
students, advancing the University’s profile while considering the
diversity of internal and external audiences; - writing,
editing, reorganizing and repurposing existing copy for web consumption; - developing
and managing Home Page communications, ensuring that content is
compelling, timely, relevant, and on message, including images, video and
overall graphic appearance; - providing
creative support and integrated marketing communications development for
departments across the University; - building
and maintaining relationships with internal and external key stakeholders,
and partnering with them, to ensure that the website meets University
needs, aligns with the brand strategy, meets University Web standards and
complies with Accessibility for Ontarians with Disabilities Act (AODA)
legislation as well as meeting critical security standards; - evaluating
the UofGH website and leading initiatives to make adjustments to design,
technology and navigation to support and drive the UofGH branding
initiative and strategic plan; - maintaining
project goals, identifying key performance indicators and measuring
project success, and reporting results to colleagues and University
leaders; - researching
and analyzing the competitive environment and trends in post-secondary
education, using the findings to inform website marketing and
communication strategies.
To assume the role
of Manager, Web Services, you must have:
- an
undergraduate degree (master’s preferred) in Digital Communications,
English or a related field, plus 6 years’ related experience, or an
equivalent combination of education and experience; - experience
in the development and design of web content, ensuring usability, and
strong experience with digital marketing and communications; - demonstrated
ability to lead and manage a web team and process, including a minimum of
5 years of experience supervising and providing leadership; - demonstrated
in-depth understanding of academic web service goals, organizational
structure and mandate; - exceptional
written and verbal communication skills, with excellent proofreading and
editing skills; - strong
computer skills, with knowledge of MS Office, Adobe Creative Suite, web
content management tools (Drupal preferred), social media and mobile
applications, HTML; - excellent
project management skills, including experience with iterative project
management techniques (Project Management certifications (PMI) preferred); - experience
working in an academic environment, with a demonstrated in-depth
understanding of user needs and web communication activities relevant to
the community; - excellent
interpersonal skills, business acumen and strategic thinking; - strong
analytical ability and demonstrated superior aptitude in planning; - proven
track record in leadership competencies centred on big picture orientation
through the implementation of best practices and solutions; - ability
to negotiate with both internal and external stakeholders to achieve
desired results; - team-building
skills to foster collaboration and create an environment to engage and
develop others.
- knowledge
of business analysis practice and methodology, web development practices
and trends, good practice frameworks (PMI), and relevant regulatory
compliance (AODA, PCI, security, privacy); - ability
to develop effective roadmaps and understand emerging technologies.
Our students benefit
from a theoretical broad-based university education and career-focused options.
Our growing, progressive university is home to a diverse and vibrant community
of dedicated professionals. This is a place where people matter.
To view a detailed
posting, including application instructions, please go to the University of
Guelph website at www.uoguelph.ca/hr/. Applications,
quoting Hiring
#2015-0144, must be sent to: careers@uoguelph.ca.
We thank all
applicants for their interest, but wish to advise that only those selected for
an interview will be contacted.
The University of
Guelph-Humber is committed to equity in its policies, practices and programs,
supports diversity in its teaching, learning and work environments, and ensures
that applications from members of underrepresented groups are seriously
considered under its employment equity policy. All qualified individuals who would
contribute to the further diversification of our University community are
encouraged to apply.
