Syniverse Technologies (Malaysia) Sdn Bhd , System Support Engineer Jobs in Malaysia

the performance
of on-site installation, as well as overseeing any necessary diagnoses,
troubleshooting, service, and repair of complex equipment and systems.
Responsible for creation and tracking of trouble tickets and resolution of
escalated support incidents.  Answers technical support queries and
implements fixes for application problems.  Creates and maintains documentation
for supported applications.  Coordinates with customers to resolve
technical support issues.

• Participate
  on a rotation pager schedule that provides system support on 24×7, 365
  days/year accurate and timely technical supports on critical problems and
  advisory service for customers.
• Communicate
  with customers while investigating or providing problem resolution.
• Collaborate
  with other teams to create quicker issue resolution to achieve high
  customer satisfaction.
• Answer
  escalation questions and provide consulting service for internal
  colleagues where appropriate.
• Develop
  working knowledge of all products and services offered by the Company.
• Hardware
  and software installation and configuration
• Equipment/Production
  site commissioning
• Participate
  in system integration and user acceptance tests
• Compile
  customer configuration profile documentations
• Perform
  scheduled night job activities
• Control
  production by monitoring system processes, working to resolve system problems
  and following established escalation procedures as required.
• Execute
  and support the operations installation of new software releases/updates
  into production by providing high-level technical guidance to operations
  personnel.
• Generate
  internal reports to support future business opportunity as well as
  analyzing and giving problem resolution.
• Generate
  external requested reports, files, and documentation to support problem
  resolution, billing issues, and new revenue generation.
• Generate
  internal reports to support future business opportunity as well as
  analyzing and giving problem resolution to the following departments
• Develop
  and implement software tools, documentation and procedures to accurately
  monitor production applications on a daily basis with early warning
  indicators.
• To
  carry out other appropriate duties as when requested.

• BS
  degree in Computer Science, Information Systems or related field or
  equivalent work experience.
• 2-5 years
  relevant professional experience in the areas of application support,
  technical customer support, problem management, relational databases,
  programming languages, software development.
• 2-5 years
  experience in OS (UNIX/LINUX) for telecom service application
• 2-5
  years experience and knowledge in IP Networking (Cisco CCNA, CCNP).
• 2-5
  years experience or knowledge in Telco signaling (SS7, TCAP,
  ISUP,SIGTRAN).
• Exposure in
  Value Added Service (VAS) or related telecommunication products is an
  added advantage.
• Regional
  support background is preferred.
• Fresh
  graduates are welcome to apply.
• Interested
  to pick-up all-round knowledge in operating computer / telecommunication
  platforms, like network management, security and data backup.
• Familiarity
  with testing methods.
• Required
  Interpersonal Skills
• Good
  customer service skills and demeanor, along with the innovative ability to
  communicate with both technical and non-technical clients.
• Excellent
  analytical, multitasking, and communication skills (both verbal and
  written), detail orientation and familiarity with testing and
  troubleshooting techniques.
• Strong
  prioritization skills in a fast paced, time sensitive environment.
• Good
  interpersonal skills
• Good
  control and follow-up skills
• Good
  decision making skills
• Proactive
  Listening
• The
  ability to excel in a team environment.
• Applicants
  must be willing to travel overseas.