Level 1 & 2

• $56k
  Per Annum + Super
• Long
  Term Career Development Opportunities
• Permanent
  Role working with a Fantastic Team & Manager

gy company located nearby to Parramatta,
representing a very well known brand in their field. You will be
responsible to provide a high level of technical support and troubleshooting to
customers, suppliers, field sales representatives and national branches on
a full-time permanent basis. Enjoy working with a truly supportive
team and manager that will invest the time to develop and support you
throughout your long-term career with the business. Flexibility with working
hours will be essential as the team operate between the hours of 7:00am to
8:00pm on a rotating roster. 
 
Some of your main
responsibilities will include:

• Liaise
  with customers and branch staff regarding technical electronic queries.
• Provide
  technical data and other support material to branch staff for use with
  customers.
• Provide
  assistance and handle queries from major suppliers.
• Maintain
  current knowledge of new product developments in the market and be able to
  answer customer enquiries.
• Commissioning,
  systems set up and design of various technology and communication
  products.
• Modification
  of new products for project requirements and testing/debugging of new
  products.
• Create
  and maintain a knowledge base containing product information.
• Maintain
  adequate technical information and files for national branches.
• Log
  all communications and escalations into CRM system.
• Provide
  training to customers and branch employees on product use. 
• Ensure
  that adequate records are maintained in relation to warranty products.

• Recent
  proven experience in a similar role will be very highly regarded.
• Experience
  in the following areas within electronics
  will also be highly regarded: CCTV/IP, MATV,
  security camera/alarm systems and TV/Audio.
• A
  genuine desire to assist end users and enhance customers’ experience.
• Excellent
  problem solving and customer service skills.
• Ability
  to effectively communicate both in oral and written form.
• Self-motivated
  and able to work under pressure.
• Present
  professionally and be flexible to work on a rotating roster and/or after
  hours support. 
• Be
  technically minded and posses sound technical knowledge.
• Proven
  ability to add value as a part of a diverse and dedicated team.

• Attractive
  salary package on offer plus the potential to influence earnings.
• Permanent
  full-time position working in a large and fun team.
• Unlimited
  career growth opportunities across various business units. 
• Professional
  and newly built corporate office space.
• Ample
  parking available onsite.
• Work
  for an ASX company who dominate the market in their field.