Career Directions Ltd Sales, Customer Service Representative and Sales Manager Jobs Vacancies in Kigali, Rwanda

Career Directions
Ltd is looking for the staff to fill the following positions:

1.
Sales

• Services
  existing accounts, obtains orders, and establishes new accounts by
  planning and organizing daily work schedule to call on existing or potential
  sales outlets and other trade factors.
• Adjusts
  content of sales presentations by studying the type of sales outlet or
  trade factor.
• Focuses
  sales efforts by studying existing and potential volume of dealers.
• Submits
  orders by referring to price lists and product literature.
• Keeps
  management informed by submitting activity and results reports, such as
  daily call reports, weekly work plans, and monthly and annual territory
  analyses.
• Monitors
  competition by gathering current marketplace information on pricing,
  products, new products, delivery schedules, merchandising techniques, etc.
• Recommends
  changes in products, service, and policy by evaluating results and
  competitive developments.
• Resolves
  customer complaints by investigating problems; developing solutions;
  preparing reports; making recommendations to management.
• Maintains
  professional and technical knowledge by attending educational workshops;
  reviewing professional publications; establishing personal networks;
  participating in professional societies.
• Provides
  historical records by maintaining records on area and customer sales.
• Contributes
  to team effort by accomplishing related results as needed.

Skills/Qualifications:

Diploma in business,
Fluent in English and Kinyarwanda, working knowledge of French, Customer
Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting
Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills,
Client Relationships, Motivation for Sales.

2.
Customer Service Representative

Job Duties:

• Attracts
  potential customers by answering product and service questions; suggesting
  information about other products and services.
• Opens
  customer accounts by recording account information.
• Maintains
  customer records by updating account information.
• Resolves
  product or service problems by clarifying the customer’s complaint;
  determining the cause of the problem; selecting and explaining the best
  solution to solve the problem; expediting correction or adjustment;
  following up to ensure resolution.
• Maintains
  financial accounts by processing customer adjustments.
• Recommends
  potential products or services to management by collecting customer
  information and analyzing customer needs.
• Prepares
  product or service reports by collecting and analyzing customer
  information.
• Contributes
  to team effort by accomplishing related results as needed.

Skills/Qualifications:

Diploma in business,
Degree an added advantage, Fluent in English, Kinyarwanda and French, Customer
Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing
Information, Multi-tasking.

3.
Sales Manager

Sales Manager Job
Duties:

• Determines
  annual unit and gross-profit plans by implementing marketing strategies;
  analyzing trends and results.
• Establishes
  sales objectives by forecasting and developing annual sales quotas;
  projecting expected sales volume and profit for existing and new products.
• Implements
  company sales programs by developing field sales action plans.
• Maintains
  sales volume, product mix, and selling price by keeping current with
  supply and demand, changing trends, economic indicators, and competitors.
• Establishes
  and adjusts selling prices by monitoring costs, competition, and supply
  and demand.
• Completes
  company sales operational requirements by scheduling and assigning
  employees; following up on work results.
• Maintains
  company sales staff by recruiting, selecting, orienting, and training
  employees.
• Maintains
  company sales staff job results by counseling and disciplining employees;
  planning, monitoring, and appraising job results.
• Maintains
  professional and technical knowledge by attending educational workshops;
  reviewing professional publications; establishing personal networks;
  participating in professional societies.
• Contributes
  to team effort by accomplishing related results as needed.

Skills/Qualifications:
 

Degree in business
or related field with minimum 2 years experience,Fluent in English and
Kinyarwanda, working knowledge of French, Meeting Sales Goals, Negotiation,
Selling to Customer Needs, Motivation for Sales, Sales Planning, Building
Relationships, Coaching, Managing Processes, Market Knowledge, Developing
Budgets, Staffing

How
To Apply

The candidates that
fill the requirements, should send their CVs on this email: rwandajobs@careerdirections.co.ke

And the applicant
should put the Job title in the email subject.

Deadline: 24th January 2014.