The successful candidate can demonstrate:
• a track record in achieving operational excellence in the service industry
• outstanding relationship management skills focused on customer satisfaction and retention
• exemplary people management skills and experience in motivating and leading cleaners, cooks, catering staff etc
• a strong commercial focus in effective profit management and achieving expected profit levels
Main Purpose of Job
• To direct the contractual and financial focus of activities for the business to achieve budget performance and customer satisfaction in line with Company, legislative policies and customer requirements
• To champion best practice and continuous improvement across all service activities
• To ensure that resource creates customer and employee advocacy
• To carry out the 31 steps of great service and undertake you role while living the values of:
– Can do, will do
– Have attention to detail
– Bring innovation
– Do things right first time
– Act with respect and integrity
– Work as one team – with one aim
Competencies & Skills required to do job
High level of the following competencies:
• Customer Excellence (Customer Engagement & Satisfaction)
• Leading & Inspiring Others (Engagement, Values and Integrity)
• See it, Own it, Fix it (Analysis & Problem Solving)
• Profit is Beautiful (Commercial acumen)
• Entrepreneurial Drive (Innovation, continuous improvement, best practice)
• Drive for Results (Planning, Organising, Resilience)
To apply or to find out more about this excellent career opportunity please contact Sarah Jeane Kelly via the link below or call 061 221701
CPL ‘Placing People First’ | To view a full list of the positions currently available, or to register your CV, please visit us at www.cpl.ie , or download the CPLJobs App from iTunes http://www.apple.com/iphone/apps-for-iphone/
