Stylish modern, comfortable and conveniently located in the up and coming suburb of Remera, Grand Legacy Hotel is your ultimate choice for your stay in Kigali. The hotel lies just 5 minutes drive away from Kigali international airport, and about a 15 minutes drive to the city center. Nearby, a host of commercial headquarters, business facilities, restaurants, shops, Kigali’s stadium and local attractions are found, adding even further to the convenience of this prime location and stay in Kigali.
JOB ANNOUNCEMENT
Grand Legacy Hotel is seeking applicants for the position of
Restaurant Guest Relations Supervisor
REQUIEREMNTS:
- Bachelor’s degree in hotel management or related field
- Proven experience in F& B and Guest Services
- Superior written and verbal communications, fluency in English and French with interpersonal skills
- Between 30 and 35 years old
- Training in food safety
- Experience with long shifts
- Ability to keep inventory organized
- Good personality
- Financial literacy
- Success with customer service
- Proficient computer skills using Ms Office and internet
- Ability to work independently as well as maintain a positive working relationship with others
- Strong attention to detail and follow-through
- Enforcing COVID-19 safety protocol
KEY RESPONSABILITIES:
- Ensuring compliance with all food health and safety requirements
- Help our team meet its standards for quality and profitability
- Create schedules that reflect the dynamic needs of the restaurant.
- Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
- Welcome guests in a warm and friendly manner
- Seats guests and manage the seating chart
- Provide exceptional customer service and lead staff to do the same
- Develop strategies for improving our customers’ dining experience
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Handle the queries of the guests related to any procedure of the restaurant efficiently.
- Handle guest’s complaints and issues and negotiate with them effectively.
- Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products
- Maintain inventory of all needed supplies
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
- Maintain high-quality food standards
- Able to answer any questions regarding menu and assist with menu selections
- Handling team conflicts.
- Streamlining operations.
Application deadline: May 31,2022
APPLICATION PROCESS
Please forward your completed Resume/CV by email as an attachment to following address e-mail:
-info@grandlegacy.rw
-humanresource@grandlegacy.rw
Christian NDAGIJIMANA
MD
Grand Legacy Hotel
