World Food Programme,Temporary Business Support Assistant Jobs in Rwanda

Career
Opportunities: Temporary Business Support Assistant(VAM)-SSA4 (59882)

ABOUT
WFP

The
United Nations World Food Programme is the world’s largest humanitarian agency
fighting hunger worldwide. The mission of WFP is to help the world achieve
Zero Hunger in our lifetimes. Every day, WFP works worldwide to
ensure that no child goes to bed hungry and that the poorest an

d most
vulnerable, particularly women and children, can access the nutritious food
they need.

JOB
PURPOSE:

WFP
is looking for a qualified and dynamic Rwandan to fill the position of
Business Support Assistant to support Vulnerability Analysis and Mapping
(VAM) in its the mobile vulnerability analysis and mapping (mVAM) operations.

KEY
ACCOUNTABILITIES (not all-inclusive)

Under
overall supervision of the VAM Officer, and direct supervision of Programme
Associate-VAM, the Business Support Assistant shall perform the following
duties:

Manage
and operate as mVAM call center operator receiving and pressing call to
mVAM sampled respondents and act as link mVAM and CFM (for those call that
overlap)
Manage
the IVR callback database and follow up on all call received through IVR
in absence of operator
Regularly
update and maintain mVAM contacts database using information from camp
surveys (PDM, FBM) and, when not sufficient visit sites to collect such
information
In
collaboration with client units, regularly update and maintain the CO mVAM
information matrix and update or create new data collection tools based on
identified needs
Conduct
weekly/bi-weekly phone surveys to WFP project sites and other areas of
interest (markets, cooperatives, Key informants) to collect information
such as weekly market prices, admissions to nutrition programmes, confirmation
of food receipts and stock levels and more as stated in the CO mVAM
information matrix
Use
the market prices database quality reports to follow-up and correct data
issues that may arise from typo and other data inconstancy issues
Use
ONA Dashboard and other tools to store, pre-analyze and visualize
collected data
Submit
timely and clean data to respective client units for further analysis and
reporting
Produce
weekly/monthly reports on call made, challenges, lesson learnt, summary of
incentive to successful interviews and draw recommendations for
improvement
Conduct
field visits where necessary for mVAM sensitization and awareness
Perform
minor and major analysis of data collected though mVAM and provide summary
tables for further analysis
Perform
other related duties as required.

STANDARD
MINIMUM QUALIFICATIONS

Education: Completion of
University degree in information technology, Business Administration
or Social Sciences.
Experience: At least two years of progressively responsible job-related experience.
Language: Fluencey in written and spoken Kinyarwanda and English.

OTHER
SPECIFIC JOB REQUIREMENTS

Proven
experience call centre and mobile data collection services
Strong
computer literacy including use of Excel, access, SPSS
Experience
in community work with refugees, including protection, gender matters.
Tolerance for difficult working environments.
Understanding
of IT technologies including mobile phone applications.
Ability
to analyze information and write professional reports and to correspond in
a clear and concise manner.
Interpersonal
skills and communication and inter-cultural sensitivity.
Experience
in working with national and local government will be a definite
advantage.
Self-starter
and able to work with minimum supervision
Knowledge
of WFP procedures will be an added advantage