WAKA
Fitness seeks to become the premier upscale fitness club in Africa focused on
five core principles: (a) “intelligent exclusivity”, which means
delivering luxurious interior design, facilities, services and experiences for
each customer at a price which is commensurate with its value; (b) strong
membership culture; (c) maintenance of a customer code of conduct; (d)
servicing the social, which means enhancing the social nature of fitness
throughout our brand; and (e) promoting a functional approach to
fitness.
Fitness seeks to become the premier upscale fitness club in Africa focused on
five core principles: (a) “intelligent exclusivity”, which means
delivering luxurious interior design, facilities, services and experiences for
each customer at a price which is commensurate with its value; (b) strong
membership culture; (c) maintenance of a customer code of conduct; (d)
servicing the social, which means enhancing the social nature of fitness
throughout our brand; and (e) promoting a functional approach to
fitness.
The
services and products of WAKA Fitness are its fitness center, personal training
sessions, sauna services and a juice shop and fitness boutique to be rolled out
at a later phase. Each will be holistic in nature and intended to transform the
lifestyles of each member. The WAKA Fitness Kigali branch will incorporate its
five core principles, services and products to deliver
an experience, which is different from its competitors across the Sub-Saharan
market. It is envisioned that WAKA Fitness will expand in Kigali and across
Africa.
services and products of WAKA Fitness are its fitness center, personal training
sessions, sauna services and a juice shop and fitness boutique to be rolled out
at a later phase. Each will be holistic in nature and intended to transform the
lifestyles of each member. The WAKA Fitness Kigali branch will incorporate its
five core principles, services and products to deliver
an experience, which is different from its competitors across the Sub-Saharan
market. It is envisioned that WAKA Fitness will expand in Kigali and across
Africa.
1. Front Desk Attendant
The
Front Desk Attendant is the lead customer service contact for all members,
guests, or prospects. The Front Desk attendant is also responsible for selling
all products and services.
Front Desk Attendant is the lead customer service contact for all members,
guests, or prospects. The Front Desk attendant is also responsible for selling
all products and services.
Job
Components
Components
- Greet
and check in all members and guests. - Sell
all products and services. - Serve
as liaison between potential members and Membership Office current members.
- Maintain
developed understanding of services and products, and health and fitness
in general. - Answer
and direct all incoming phone calls. - Effectively
and efficiently field/resolve all member complaints and concerns. - Perform
opening and closing Procedures (if assigned those shifts). - Keep
both check-in desks and reception area clean, neat, and orderly. - Maintain
professionalism when not assisting members. - Other
duties as assigned.
Job
Requirements
Requirements
- Must
be highly motivated and energetic. - Excellent
communication and interpersonal skills. - Organizational
skills. - Good
attention to detail. - Ability
to multi-task. - Must
be a team player, willing to cover or trade shifts when necessary. - Must
be able to work days, evenings, and weekends as necessary. - Must
have experience in customer service. - Experience
in health club or the hospitability industry is preferred.
Salary
and compensation
and compensation
- Salary
and compensation regime are negotiable
2. Personal Trainer
The
Personal Trainer’s purpose is to build a client base that contributes to
departmental revenues by maintaining an existing client base, marketing
programs and services, and utilizing the highest quality of customer service.
Personal Trainer’s purpose is to build a client base that contributes to
departmental revenues by maintaining an existing client base, marketing
programs and services, and utilizing the highest quality of customer service.
Job
Components
Components
- Maintain
a personal commitment to meeting the needs of members and guests. - Demonstrate
correct use of all weight and cardiovascular equipment on the floor for
all members. - Conduct
client interviews and counsel members on exercise recommendations based on
fitness evaluations as well as members’ needs and goals. - Assist
in development and implementation of club programs and events. - Participate
in all staff related meetings and other required activities. - Behave
as a role model by leading and promoting a healthy lifestyle. - Maintain
a positive attitude at all times when working with members. - Seek
opportunities for personal and professional growth. - Dress
professionally, according to the current dress code standards. - Assist
members with monitoring their exercise programs and reaching their fitness
and wellness goals. - Effectively
and efficiently maintain client health/wellness files. - Manage
member concerns and complaints quickly and effectively. - Actively
market, promote and sell personal training sessions to new members and
existing members. - Assist
with ensuring the hygiene and cleanliness of the gym floor. - Encourage
members to take advantage of other club services and programs. - Recommend
changes for programming and services in line with current market trends. - Other
duties as assigned.
Job
Requirements
Requirements
- Must
be able to manage time effectively. - Must
be able to sell personal training sessions and acquire clients. - Must
have a minimum of two years of education in the field of exercise science
or a related field and at least two years experience in a similar
position, or, a Bachelor’s degree in exercise science or an equivalent
combination of education and experience.
Salary
and compensation
and compensation
- Salary
and compensation regime are negotiable
Interested applicants
- Please
send a cover letter highlighting why you would be a qualified and
essential addition to the WAKA Fitness team, as well as a CV to dd@wakafitness.com
and jcg@wakafitness.com. - Cover
letters and CVs must be received no later than 15 December 2013 in
order to be considered. - Successful
applicants will be contacted by WAKA for an initial interview.
