Communication tools are driving the world super fast, yes! They are evolving rapidly. Gone are the days when traditional desk phones were the only solution for business communications.
From the era of complicated landline phones to the internet-powered devices of today, we are here! Now is the time of VoIP (Voice Over Internet Protocol) technology, which has made voice communication possible over the internet. Meanwhile, SIP (Session Initiation Protocol) softphones have emerged as a popular modern business solution. VoIP SIP Softphones – a future-proof solution that has changed the way businesses communicate.
As businesses strive for flexibility and cost-effectiveness, it has become an obvious question: Should we stick with traditional desk phones or transition to VoIP SIP softphones?
Let’s delve deeper into the pros and cons of Deskphones and Softphones
Before that…..
Traditional Desk Phones:
Traditional Phone lines, often called a desk phone or landline phone. They are hardware devices or physical phones that make use of Public Switched Telephone Network (PSTN) lines to make or receive calls. Usually, you find these phones on office desks that are connected via landlines or IP networks. It has supported business communication for decades while serving as the true backbone for businesses.
Key Features:
- Wired connection.
- Very reliable and stable.
- Dedicated device for making/receiving calls.
- Minimal dependency on external factors like internet quality.
VoIP SIP Softphones:
Voip SIP Softphones are software applications that allow users to make and receive calls over the internet using devices like computers, laptops, tablets, or smartphones. Using Session Initiation Protocol (SIP), it establishes and manages calls.
Key Features:
- Internet-based communication.
- Runs as an app (no separate hardware needed).
- Often integrates with other tools like CRM, calendars, and emails.
- Embrace call management features, voicemail, email, presence indicators, and screen sharing.
Pros and Cons of Desk Phones vs. Softphones.
Pros of Deskphones:
- Rock Solid Reliability
Deskphones provide stable and high-quality voice. As it is directly connected to a wired network, there’s less risk of call drops or audio glitches. It is the go-to option for businesses where stable communication is essential, such as emergency services or customer support centres.
- Superior Call Quality
A desk phone in a controlled office setup offers superior voice quality and fewer chances of audio interference compared to softphones.
- Built for Long Hours,
Desk Phones are built for heavy use for the teams that need to be on calls the entire day, like call centres, and find them dependable and durable.
- Ultra-modern calling Features:
It comes with in-built features such as call hold, call forwarding, call conferencing, call routing, and voice-mail – everything without needing third-party software..
Cons of Deskphones:
- Higher set-up costs.
Purchasing desk phones, wiring, and maintaining them can be very expensive. Growing businesses might find these expenses hard to manage.
- No Mobility- Desk Bound
Desk phones are desk-tied with zero mobility. If you want to work, you stay there and work. You can’t take them home and easily switch to different locations.
- Tough to Scale Quickly,
Adding new desk phones for a bigger team usually means more hardware investment and installation time.
Pros of SoftPhone:
- Work Anywhere, Anytime.
Softphone turns your laptop, tablet, or smartphone into a digital phone. It simply needs internet connectivity to make or receive calls from anywhere in the sky.
- Pocket-Friendly:
It has zero dependence on separate hardware or physical infrastructure. Simply, get the best VoIP SIP Softphone such as PimentoPhone for your device and it’s all set. It is perfect for startups, small businesses, large corporations or even growing businesses.
- Unbeatable Scalability:
You can easily add as many employees as you want to the solution without buying new hardware. No wiring or additional expenses.
- Smart and Easy Integration:
Softphones can be easily integrated into CRM systems to easily pull customer data while you’re on a call. This way it boosts the productivity of employees and builds trust among the customers.
Cons of SoftPhone:
- Internet Dependency:
It relies on strong internet connectivity. If the internet connection is weak or the internet drops, the call quality can be affected, or calls might fail.
- Upgraded Device:
You must make sure that your employees are well-equipped with the best gadgets that are working properly. Because the softphone access significantly relies on the device used for the calls.
Best Use Cases of SoftPhone:
- High-Traffic Call Centres
- Healthcare and Emergency Services
- Remote and Hybrid Team
- Fast-growing startups
- Large corporations
If you are looking for the Best VoIP SIP Softphone with a budget-friendly option, PimentoPhone- A Cross Platform Voip Softphone developed by Vindaloo Softtech is the best option. It has ultra-modern specifications that a business needs for seamless communication. It provides superior voice quality and great scalability.
Also, it provides unbeatable security and viability with WSS protocol support and industry-standard measures. Integrate Pimentohpne easily with your existing PBX and CRM systems to enhance its functionality.
Explore the advanced features of Pimentophone, a white label softphone.
- Multi-Platform Support (Windows, macOS, Ubuntu, IOS, Android)
- Call Activities (Hold/ UnHold, Transfer, Mute/Unmute)
- Call Logs & Voicemail
- BLF & Speed Dial
- Multiple Codec Support (PCMU, PCMA, GSM, Opus)
- DND (App side)
- Supports DTMF
- Contact Management & Phone Book Integration
- WSS Protocol Support
- Push Notification (Firebase & APNS)
- Instant Messaging
- Integration with CRM, SIP-based Voip software
*Requires custom development
**G729 requires a server-side licence
***Requires an appropriate network infrastructure and a server that supports video calling
Things to Consider Before Choosing VoIP SIP Softphone:
- Compatibility with your devices, Voip services, and PBX systems
- Whether it supports HD audio codecs.
- Security features
- Easy interface, whether it works for both tech and non-tech users
- Call management features or other advanced features as per your needs
- Intgeration with CRMS or other business applications
- Cost and Licensing
- Support services and updates
- Whether it can white-label or customise settings for branding
- Reviews and Popularity
Wrap up:
While you are choosing the VoIP Softphone software for your company, don’t forget to consider functionality as well as price. Choose the softphone that supports the same protocol as your VoIP services.
