Job Title: IT Assistant
Organisation: United States Government Peace Corps
Duty Station: Kampala, Uganda
About Peace
Corps:
Corps:
The Peace Corps
is an agency of the
is an agency of the
United States Government, which sends American Volunteer
development workers to assist in capacity building and technical assistance
activities in over 70 countries worldwide. Peace Corps Uganda invites
applicants for the position listed above which is based in Kampala, Uganda.
Job Summary: The IT Assistant will be responsible for
developing the voice of all aspects of the organization’s online presence. In addition to writing, editing and
proofreading site content, this person will work closely with the technical
team to maintain site standards
with regard to new development. The incumbent will also be responsible for
crafting site promotions, email newsletters, and online and social media
outreach campaigns. The person will work closely with technical and other
members of our organization, so strong communication skills are needed. The
ideal candidate will also have experience managing the online presence of a
government organization and providing technical support to mixed level of
users. Tasks require a strong attention to detail and the ability to work under
tight deadlines. The candidate should be dynamic, self-motivated individual
with experience and skills in web content management, writing and editing for
the web, graphic design and website management.
developing the voice of all aspects of the organization’s online presence. In addition to writing, editing and
proofreading site content, this person will work closely with the technical
team to maintain site standards
with regard to new development. The incumbent will also be responsible for
crafting site promotions, email newsletters, and online and social media
outreach campaigns. The person will work closely with technical and other
members of our organization, so strong communication skills are needed. The
ideal candidate will also have experience managing the online presence of a
government organization and providing technical support to mixed level of
users. Tasks require a strong attention to detail and the ability to work under
tight deadlines. The candidate should be dynamic, self-motivated individual
with experience and skills in web content management, writing and editing for
the web, graphic design and website management.
Key Duties and
Responsibilities:
Responsibilities:
1. Online
Content Management (60%)
Content Management (60%)
- Create,
develop and manage content for Peace Corps Uganda’s web presence (requires
working with content management software) - Actively
coordinate web projects across Peace Corps Uganda program department - Maintain
a consistent look and feel throughout all web properties as per Peace
Corps’ requirements - Working
closely with a cross-departmental team, maintain and develop the master
content calendar for all web properties copy, edit and proofread all web
properties copy, edit and proofread all web content working with the
departmental heads. - Oversee and
manage the Facebook and Twitter accounts and other social networking
presence of Peace Corps Uganda and monitor the blogs - Keep
current with emerging web technologies through relevant blogs, listservs
and social media platforms - Assure
web-based information is archived for future needs and reference - Keenly
track and report on all site metrics - Work
cooperatively with key team members, clients and vendors - Manipulate
and organize data including but not limited to video, audio etc. into a
web format
2. Staff Training
and Support (20%)
and Support (20%)
- Mentor
and train office staff on software Peace Corps uses such as; Microsoft
Office suite, Adobe Suite, Internet Explorer, Windows 7 and 8, burning
software; Peace Corps applications: VIDA, Intranet, SFTP, Track-it,
SharePoint - Aside
from the daily instructions on specific problems and methods of performing
simple tasks, the incumbent also must provide individual training to new
employees and to all users on new software packages or procedures - Provide
group user training as mandated by the Post - Support
developing of legible and comprehendible training material for computer
users to augment verbal and classroom instructions.
3.
Hardware Support and Maintenance (5%):
Hardware Support and Maintenance (5%):
- Carry
out routine maintenance and help staff with their immediate hardware
issues on all computer equipment and LAN system, including but not limited
to Photocopiers, Printers, Desktop, CPU etc - Serve as
the primary point of contact with local HP warranty reseller on desktops.
Deal with repair centers where to repair broken IT Equipment. - Develop
a maintenance plan for the Peace Corps Uganda Computer equipment and LAN
systems, ensuring the incumbent and other system employees and Volunteers
are utilizing it. - Troubleshoot
hardware and software systems - Maintain
a legible and comprehensive record log of all actions conducted on the
LAN/WAN, to include routine procedures as rebooting of the systems - Seek-in-house,
local and regional assistance in a reasonable amount of time to ensure the
least amount of downtime - Diagnoses
computers for hardware failures then coordinate with suppliers for
defective or broken down parts and process replacements for the equipment
under warranty and arrange sending the defective ones back to suppliers
4. I.T.
Equipment disposal & Inventory Management (8%)
Equipment disposal & Inventory Management (8%)
- Upon
receipt of new equipment and after deployment of the same incumbent is
responsible for taking old equipment off the inventory and handing it over
to GSO for disposal - The
incumbent shall follow the Peace Corps regulations for disposition of information
system hardware - The
incumbent will be responsible for Post’s inventory Management
5. I.T.
Security (2%): Act as
IT security assistant and second point of contact
Security (2%): Act as
IT security assistant and second point of contact
6. I.T.
Specialist Backup (5%):
Act as IT Specialist backup on IT Specialist absence
Specialist Backup (5%):
Act as IT Specialist backup on IT Specialist absence
Qualifications,
Skills and Experience:
Skills and Experience:
- The
ideal candidate for US Peace Corps IT Assistant vacancy should hold a
Bachelor’s degree in English, Journalism, Computer Science, Technical
Writing is preferred - At least
two years of progressively responsible experience in Online Content
management and computer user support is required - Three to
five years’ experience managing content and production for high
traffic websites - General
working knowledge and familiarity with Web technologies and design
languages (applications) including client and server side scripting,
online content management - Exceptional
communication and organizational skills - Advanced
knowledge of HTML and experience with popular content management systems
(Drupal, Convio, Kintera etc) - Ability
to manage multiple projects in a fast paced, deadline-driven environment - Possess
the ability to do video and audio editing - Basic
adobe photoshop skills - Proven
ability to build consensus and work effectively within a
cross-departmental team - Good
users support and training skills being physically present or on the phone - Very
good knowledge of common applications like Microsoft Office and Adobe
suites - Good
background on computer maintenance - Possess
the ability to quickly learn and teach Peace Corps applications - Managing
Active Directory environment on Windows server 2012 - Managing
backup on Windows servers - Candidate
must be able to legally work in Uganda
Language
Proficiency:
Proficiency in English is required. Ability to speak at least one local
language is preferred
Proficiency:
Proficiency in English is required. Ability to speak at least one local
language is preferred
Note: Also for the I.T. position, submit a link
to a website or electronic copy of web work or a PDF project that the applicant
has accomplished in the recent past.
to a website or electronic copy of web work or a PDF project that the applicant
has accomplished in the recent past.
How to Apply:
ALL submissions
must be electronic. (Please do not attach academic credentials to the email)
must be electronic. (Please do not attach academic credentials to the email)
Please submit a
Microsoft Word formatted letter of interest, resume, names and contacts
information for three references to applications@ug.peacecorps.gov. Please
clearly indicate the position applied for on the subject line of your cover
email. Submitted documents become the property of Peace Corps and will not be
returned. You will be contacted ONLY if you are deem qualified. If called for
an interview, you will be expected to bring copies of your academic
credentials. Finalists from the first interview will be expected to bring a
reference letter from their Local Council (LC1) as part of the final review
process.
Microsoft Word formatted letter of interest, resume, names and contacts
information for three references to applications@ug.peacecorps.gov. Please
clearly indicate the position applied for on the subject line of your cover
email. Submitted documents become the property of Peace Corps and will not be
returned. You will be contacted ONLY if you are deem qualified. If called for
an interview, you will be expected to bring copies of your academic
credentials. Finalists from the first interview will be expected to bring a
reference letter from their Local Council (LC1) as part of the final review
process.
Deadline: 19th
January, 2015
January, 2015
