Role Purpose
Objective
- Contributing to Tigo’s strategic goals
- Continually improving the present (and future)
performance of Tigo Rwanda - Creating team spirit based on the Tigo Values
- Visiting Corporate clients on a monthly basis
- Inform clients about new products or services
from Tigo - Ensuring customer loyalty and leading Tigo
customer loyalty programs - Sharing customer feedback and insights to
relevant partners - Ensuring payments by all Corporate Clients
inside their portfolio - Optimizing customer contacts and up
selling/cross selling - Achieve the sales objectives for the team
- Participate in all training and have a knowledge
of all Tigo products and services - Prepare and send the daily, weekly and monthly
reports asked by Management - Manages retention policy
Key Responsibilities
Core tasks & responsibilities
Team player
- Is responsible for an effective flow of
information and keeping managers and employees well informed - Is responsible for the department to
work effectively as a team by active participating in the department
activities - Is responsible for own development
- Monitors, identifies gaps and implements
innovations
Expert
- Reports on business performance
- Translates organizational goals into
departmental action plan in cooperation with the managers or team leaders - Ensures that departmental action plan is
implemented - Is responsible for long term staff planning
and optimal staff planning - Determines which resources (financial,
staffing, and organization) and time schedules are required to achieve
objectives
Ambassador
- Contributes to Tigo’s network(s) in own area
of expertise - Communicates internally and assures the entire
organization understands the brand value proposition
Entrepreneur/Account Maintenance REP
- Responsible of providing business information
for input of consumer/industry/business analysis - Responsible for becoming a consumer
understanding expert together with the Consumers department managers - Defines, develops, communicates and audits
customer care policies and their application - Identifies KPI application gaps for walk-in,
call center and web and acts accordingly - Defines Customer Service levels
- Defines, monitors and updates KPI’s according
to service level - Implements actions to close gaps
- Coordinates cross selling and up selling
implementations on a profitable manner - Consolidates, analyzes and articulate key
improvements opportunities based on customer feedback and insights - Actively participates in the product pipeline
Position Requirements
Work & Educational background
- University degree, business/service oriented
- Operational experience in customer service or
marketing
How To Apply
To Apply and for more details, please CLICK HERE
DEADLINE: 15/11/2013
