Job Title: Manager Customer Care & Production
Assurance
Assurance
Organization: Standard Bank
Group (Stanbic)
Group (Stanbic)
Duty Station: Kampala,
Uganda
Uganda
About Standard Bank:
Standard Bank Group has a 152-year history in South
Africa and started building a franchise in the rest of Africa in the early
1990s. In Uganda, we operate under the name Stanbic Bank.
Africa and started building a franchise in the rest of Africa in the early
1990s. In Uganda, we operate under the name Stanbic Bank.
We currently operate in 20 countries on the African
continent, including South Africa, as well as in other selected emerging
markets. You will also find Standard Bank Group in 12 countries outside of
Africa.
continent, including South Africa, as well as in other selected emerging
markets. You will also find Standard Bank Group in 12 countries outside of
Africa.
Job Summary: The Manager
Customer Care & Production Assurance offers the business with a point of
contact for all aspects of IT Service Delivery support and management of issues
logged with IT Help Desk. The incumbent ensures all aspects of Service Level
Management (SLM) both Service Level Agreements (SLA) and Operating Level
Agreements (OLA) are implemented, reviewed and working effectively by managing
both internal and external service suppliers. The applicant offers IT Help Desk
support function through management and resolution of all calls at 1st Level
and escalation as per IT Service Support Model. Additionally, this function
plays liaison role with Business and other IT functions to continuously
identify opportunities to improve the efficiency of IT Service Delivery and
Issues resolution.
Customer Care & Production Assurance offers the business with a point of
contact for all aspects of IT Service Delivery support and management of issues
logged with IT Help Desk. The incumbent ensures all aspects of Service Level
Management (SLM) both Service Level Agreements (SLA) and Operating Level
Agreements (OLA) are implemented, reviewed and working effectively by managing
both internal and external service suppliers. The applicant offers IT Help Desk
support function through management and resolution of all calls at 1st Level
and escalation as per IT Service Support Model. Additionally, this function
plays liaison role with Business and other IT functions to continuously
identify opportunities to improve the efficiency of IT Service Delivery and
Issues resolution.
Qualifications, Skills and Experience:
- The ideal candidate for the Standard Bank should
possess a Bachelor’s degree in Computer Science, Information
Technology/Systems or related field - Professional Certification/Active Membership of a
professional organization - A minimum of five years’ experience in any of the
following areas: Project Management, IT Service Delivery. - Three or more years management experience
- Banking/financial industry experience would be an
added advantage - Postgraduate qualification would be an added
advantage - Excellent management skills
- Strong problem solving skills
- Technically competent with broad knowledge of
systems management, development and implementation methods with specialist
knowledge of Project Management - Possess extensive knowledge of the bank’s Core
systems
How to Apply:
All suitably qualified and interested candidates are
encouraged to Apply Online through their linked in Profiles.
encouraged to Apply Online through their linked in Profiles.