• Leading Partner• Funky Culture
• Excellent training
This position will be responsible for delivering high level designs for Contact Centre applications, including CTI, IVR, and CRM. The incumbent will be required to provide input to the strategy and roadmap for Contact Centre applications involving customer communications for all channels, including voice, chat, web callback, and e-mail.
A key component to this job function is to design and implement integration of all contact channels with other applications in the Contact Centre. This includes integrating with applications such as Customer Relationship Management, Quality Monitoring Tools, Workforce Management, on-line support web sites, and third party reporting tools.
This position is responsible for partnering with the business lines to identify, define, and prioritize key initiatives for the Contact Centre. This will include continued communication with the business lines from concept to delivery.
The ideal candidate for this position is self-motivated, results-oriented, and a seasoned professional who can comfortably adapt within a changing environment. To be successful you will require:
• Genesys 7.2+ Framework
• Genesys Voice Portal
• Genesys Enterprise Routing and Reporting
• Multi Channel Routing
• Voice recording knowledge
• Solaris and Windows Server 2000/2003
• Networking Fundamentals
• Oracle and MSSQL Database
• Ability to keep up with trends in the communications and contact centre industries and apply them to solve real business problems.
• Ability to effectively influence others to ensure appropriate levels of quality in Contact Centre solutions.
• 5+ years experience in Contact Centre industry.
• Certified Genesys Engineer is a plus.
• Bachelors Degree in Computer Science or related field.
• This is a rare opportunity and is not for the faint hearted, so apply today to david@gemteq.com.au
To apply please contact David Bateman on 02 8243 1909 or david@gemteq.com.au, quoting the Job Title.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
Gemteq Executive
34th BRW Fast 100 in 06
37th BRW Fast 100 in 07
“Fastest Growing Recruitment Agency” SmartCompany Awards 07
Sydney Office
Levels 9,10 & 11, 191 Clarence St
The “Gemteq Building”
Sydney NSW 2000
Ph: 02 8243 1999 � Fax: 02 8243 1900
Melbourne Office
Level 28, 303 Collins St Melbourne VIC 3000
www.gemteq.com.au
