Scope International is the Standard Chartered Group’s Global Technology & Operations Hub. We are a wholly owned subsidiary of Standard Chartered Bank, United Kingdom, and we are the first Global Shared Services Centre of an international bank in Malaysia.
Established in 2001, Scope International provides a wide range of services to the Standard Chartered Bank in more than 70 countries worldwide. Our services comprise of software and systems development, wholesale and consumer banking operations, contact centre, I.T. and Helpdesk services. Scope’s software division, International Software Centre Malaysia (ISCM) houses the largest software development centre and largest software testing facility in Malaysia. ISCM innovates, manages and provides support for hundreds of applications used by the Standard Chartered Bank in more than 70 countries across the globe. Its IT Service Centre provides global IT help desk services and support to SCB employees worldwide.
Scope International Malaysia currently employs more than 3,000 employees. The Standard Chartered Group’s two other global hubs are in India and China. The London-headquartered Group has operated for over 150 years in some of the world’s most dynamic markets, leading the way in Asia, Africa and the Middle East.
HR Consultant – Thai speaking
Selangor – Bukit Jalil
RESPONSIBILITIES
Be the voice of ASKHR as the first point of contact for internal customers, delivering highest standards of service in any customer interaction, ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems & resources.
• Receive & log all the queries received through phone & mail into the CRM system.
• Investigate & resolve queries within the agreed SLAs
• Adhere to defined processes
• Through Knowledge of HR polices & processes of all countries and other related systems.
• Resolve all queries by networking with other departments of HRSSC or escalate issues as appropriate.
• Preparation of daily reports and weekly dashboard
• Ensure Delivery in accordance with the set quality standards
• Take ownership for query resolution
• Be a back up for Customer Service Delivery Team at the time of need.
REQUIREMENTS
• Diploma / Degree preferably in Human Resource related field.
• Excellent interpersonal and communication skills.
• Experienced in voice support and customer service will be an added advantage.
• Excellent working knowledge of computer and CRM package.
• Good typing skills.
• Proficiency in Thai language is required for this position.
Interested candidates are encouraged to apply online or e-mail your application to
KL-GSSC.Recruitment@my.sc.com
Only short listed candidates will be notified.
All applications will be treated strictly private and confidential.
Application deadline on 4-12-11.
