Sandvik Mining and Construction Ghana Ltd is a company that markets a broad range of services utilized in the mining and construction industry and it is a wholly owned subsidiary of Sandvik Ab, a company listed on the Stockholm stock exchange.
Job Description
The Service Manager is responsible for the aftermarket field service support delivery to SFM & CNS customers. This role is field service management focused and concentrates on providing aftermarket support, technical expertise and engineering service support to internal and external customers.
Key Responsibilities:
1. Management of SFM & CNS aftermarket service personnel to provide effective field service support
2. Financial management of the SFM & CNS business including budgeting
3. Developing direct customer relationships and working with the internal sales and marketing teams as to support new equipment deliveries and commissioning
4. Provide strategic leadership for the continued growth and expansion of the aftermarket service business across SFM & CNS segments in Ghana, including the introduction of new service offerings into the market
5. Ensure consistence in service offering delivery aimed at world class best practices service standards and quality performance offered across SFM & CNS customer segments
6. Keep up to date in relation to customer service requirements, service delivery performance, service competition and market share development within Ghana
Required Skills or Experience
Your Profile:
1. Degree Qualified Engineer or trade background with equivalent technical service and management experience
2. Post Graduate qualifications in business desirable
3. Minimum of three (3) years experience in a similar role
Special requirements:
• The position will require significant travel around the country
• This a residential position based in Obuasi, Ghana
How To Apply
Suitably qualified applicants should send their CV’s and application letter to the HR/Admin Manager through E-mail: info.smcg@sandvik.com (the subject of the email should be, Service Manager-SFM). Or by post to:
Sandvik Mining and Construction (GH) Ltd
PMB
KIA – Accra
