Rwanda Chamber of Tourism Consultancy on Meeting EAC Standards in the Hospitality Industry Project Job Vacancy in Rwanda

1.Background
The chamber of Tourism, which is the umbrella organization for the tourism and
hospitality industry actors under the leadership of Private Sector Federation
(PSF), was formed in 2006, with a mandate to promote and represent actors in
tourism and hospitality industry. The chamber has been fortunate to receive a
grant from Trade Mark East Africa (TMEA), to support the chamber upgrade the
quality of hospitality services in Rwanda in order to meet the East Africa
Community (EAC) Hotels and other tourists accommodations facilities standards
This will contribute to a deeper integration of the Rwanda hospitality industry
into the East African common market and, ultimately, to improve the economical
and financial prospects for Rwandan businesses and individuals.

2.Objective of the
consultancy 
The chamber of Tourism wishes to hire the services of a certified consultant to
conduct a qualitative study to identify causes of poor services and design a
strategy for behaviour change interventions. Specifically, the consultant will:
– Develop a focus groups and in-depths interview protocol and research
tools;                 

– Recruit  focus group participants and interviewees; 
– Conduct focus group discussions;
– Conduct in-depth interviews;
– Analyze data collected, interpret it and write report;
– Conduct a consultative workshop to present results and design a strategy with
calibrated interventions;

3.Location and duration of
the consultancy
– The consultancy location is in Kigali, Rwanda, with travels to all provinces
outside Kigali city.
– The duration of the consultancy is 2 months from September to October 2012

4.Profile of the consultant
The scope and comprehensiveness of this study requires a team of qualified and
experienced consultants;
Advanced university degree in the social sciences or related technical fields;
– The applicant should be registered as a professional consultant;
– Knowledge of the socio-cultural context of Rwanda;
– An experience of at least 3 years of professional experience in the field of
research; especially in service industry.  Knowledge of hospitality
industry would be an added advantage;
– Proven ability to facilitate group discussions and be capable of synthesising
people´s opinions;
– Ability to carry out a critical and objective analysis;
– Having track records in strategic planning;
– Excellent verbal and written communication in English and Kinyarwanda
preferred. Proficiency in French would be an advantage;
– No extra payment will be done for extra work carried out arising from the
Chamber of Tourism not being satisfied with the standard of delivered outputs.
The consultants may be penalized in terms of the amount to be paid, if the
required outputs are not delivered on the agreed target dates.

Eligible, qualified local, regional and international consultants are invited
to submit their tender documents including detailed profiles of their firms,
CVs of technicians with the required technical knowledge. The expression of
interest must be submitted in the form of separated technical and financial
proposals of consultancy services at PSF reception, Gikondo not later than 12th October 2012 at 3pm. 
 

Edwin Sabuhoro
Chairman
Chamber of Tourism