About
the business and the role
the business and the role
The
Reef House and Spa Palm Cove is the most iconic Colonial Style Beach House in
Queensland. We are renowned for our personalised service in a truly relaxed
setting offering tranquillity, ambience & privacy.
Reef House and Spa Palm Cove is the most iconic Colonial Style Beach House in
Queensland. We are renowned for our personalised service in a truly relaxed
setting offering tranquillity, ambience & privacy.
We
are currently seeking a Rooms Division
are currently seeking a Rooms Division
Manager and genuine hospitality professional to
deliver the highest level of guest engagement and personalised service,
treating every house guest like a celebrity.
Our
next Rooms Division Manager will have the opportunity to help reposition the
Reef House in new markets after a substantial refurbishment, we will challenge
current rate structures and deliver higher levels of customer service and
intimacy than ever before.
next Rooms Division Manager will have the opportunity to help reposition the
Reef House in new markets after a substantial refurbishment, we will challenge
current rate structures and deliver higher levels of customer service and
intimacy than ever before.
Our
ideal Rooms Division Manager must have previous experience in Luxury Hotels,
understand intimate and bespoke service and have the energy and drive to be
successful in one’s career and ensure the highest levels of guest service at
all times.
ideal Rooms Division Manager must have previous experience in Luxury Hotels,
understand intimate and bespoke service and have the energy and drive to be
successful in one’s career and ensure the highest levels of guest service at
all times.
We
value one’s ability to be self-motivated, be energetic and have a strong
understanding of Front Office and Housekeeping operations to deliver
traditional service etiquette required in a Luxury Boutique Hotel.
value one’s ability to be self-motivated, be energetic and have a strong
understanding of Front Office and Housekeeping operations to deliver
traditional service etiquette required in a Luxury Boutique Hotel.
Applications
for this roles will be extremely competitive and knowledge of Opera PMS will be
highly regarded.
for this roles will be extremely competitive and knowledge of Opera PMS will be
highly regarded.
Apply
now for a confidential interview
now for a confidential interview
Job
tasks and responsibilities
tasks and responsibilities
- Effective
management of all guest arrivals and departures to ensure we deliver our
guests outstanding memorable moments. - Ensure
the effective leadership and management of our housekeeping and Laundry
departments. - Leading
by example to develop and train our Front Office team to ensure
outstanding guest service. - Proactively
ensure all Property and Brand guidelines are in place and new information
is effectively communicated - Controlling
costs & wages through effective staffing and hands on management - Accurate
reporting and open communication with our Financial Controller,
Housekeeping and Maintenance Supervisor - Ensure
safety, security and legislative requirements are being met - Be
able to respond and control emergency situations in times of need - Coordinate
Revenue Management Strategies in conjunction with the General Manager
Skills
and experience
and experience
- Previous management
experience in a similar environment, a luxury upscale property. - Knowledge
of Revenue Management - In
depth knowledge of Front Office and Housekeeping standards and procedures - Authentic
customer service, interpersonal & communication skills & be
flexible in your approach - Impeccable
grooming and presentation - Excellent
organisation and time management - Proficient
in using Microsoft Office Suite of products - Experience
with a PMS. Opera preferred but not essential - Available
to work weekdays and weekends including shift work - Optional
on site accommodation is available
Wayne
Harris
General Manager
wayne_harris@reefhouse.com.au
Harris
General Manager
wayne_harris@reefhouse.com.au
