Recycling Alternative ,Customer Service Representative Jobs in Canada

team-oriented environment.
Ability to work independently, however, is expected. Attention to
detail and organizational skills are essential attributes. Excellent
interpersonal skills and a professional tone are a necessary
requirement when dealing with clients on the phone as well as walk-in
customers.

Candidate must be well versed in all basic computer functions
including Microsoft Office Word and Excel, basic accounting skills are
an asset. Your role will be to interact with customers to provide and
process information in response to inquiries, concerns and requests
about products and services via phone and email.

Ideal for an Environmental or Sustainability Studies student!

Term: Full-time position starting immediately
Hours: Monday – Friday 8:45am-5:15pm

Customer Service Duties:
• Answer telephone, screen and direct calls, take and relay messages
• Provide relevant company, service and pricing information to callers
• Manage general customer service email inbox, respond to email inquiries
• Quote and set up new customers, manage changes to customer accounts &
services
• Greet and accommodate walk-in customers
• Book appointments, schedule customer pick-ups, communicate with drivers
• Organize and maintain all digital filing systems pertaining to the
customer accounts

Administrative & Accounting Duties:
• General administrative and clerical support
• Collect/receive and sort mail and deliveries
• Tidy and maintain the reception area
• Maintain/update tracking spreadsheets
• Accounts receivable – processing cheque and credit card payments,
answering customer enquiries, calling customers regarding accounts.

Qualifications:
• Experience with administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Knowledge of basic accounts receivable an asset
• Knowledge and experience in recycling industry/sector an asset
• Passion for sustainability and recycling

Skills Required:
• Strong verbal and written communication skills
• Understands the importance of strong customer service value
• Information management, handles confidential and sensitive materials
• Attention to detail, takes the initiative, problem solving skills
• Comfortable in a fast-paced working environment
• Willing to adapt to a changing work environment and job description

Please submit resume & cover letter via email to:
office@recyclingalternative.com
and tell us why this position appeals to you. We thank you for your
applications. Only those shortlisted for interviews will be contacted.